2 Replies Latest reply: Feb 22, 2013 7:11 PM by GemPrincess RSS

Marriott St. Kitts

tranquillo Platinum
Currently Being Moderated

The Marriott St. Kitts was a beautiful, tranquil and relaxing resortHowever, it was the worse Marriott service anywhere we have experienced.  The people stand around the bar, don't walk around and offer food or drinks.  There are an abundance of staff members who just "stand" around.  They are not friendly and not accomodating and give the impression that they really don't want to be there.

We were given misinformation by several staff members regarding the wine and cheese social and the Concierge offers little assistance.

 

Despite the beautful resort property and timeshare villas, we will not return due to the poor service or should we say "lack of service".  Perhaps they should visit the resorts in Aruba to learn what "real" customer service and friendliness is all about.

 

We were very disappointed.

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