1 Reply Latest reply: Jan 4, 2010 2:12 AM by jerrycoin RSS

Lubbock Residence Inn

msbiztravel Gold 1 Reviews
Currently Being Moderated

Stayed there a few weeks ago. Tired property, trash on ground. Sliding doors to closet were off-track and I couldn't get them back on track. Never were fixed in the days I was there. Bathroom dirty. Pull bars on the curtains were gone, so could not close curtains for privacy. (Windows looked out on parking lot.) The staff was courteous, but they seemed short-handed and overwhelmed. Marriott has a solid, outstanding reputation in my book, but this property just come up to that standard. Need to return to Lubbock soon for project complete. Am conflicted about whether to return to that site.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lubbock Residence Inn
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    MsBiz,

     

    That does not sound good at all!

     

    I am afraid I have had some similar experiences at some of the older properties.  

     

    Maybe call the GM prior to your next stay and ask for some help getting you a real room.  There are just too many places that really want your business to compromise your safety.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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