4 Replies Latest reply: Mar 3, 2016 7:29 PM by bigmike RSS

Rewards cancellation policy?

bronxbob Silver
Currently Being Moderated

If I make a reservation using rewards points up to when can I cancel the reservation?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Rewards cancellation policy?
    muppetwrangler Platinum 8 Reviews
    Currently Being Moderated

    I believe it's the same policy as for paid stays, so one day in advance.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Rewards cancellation policy?
    deannad Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi bronxbob,

     

    Thanks for your post, & welcome to the Insiders Community! As you may have already seen, this is a great forum to talk about all things travel from sharing your recommendations and experiences to finding out how to get the most out of the Rewards Program.  I am one of the moderators here, along with carat and lindseyh.  We're here to help, so if you ever have any questions, please feel free to reach out to any of us   I've also included a link to our 'Getting Started Guide' just in case you'd like to take a look:

    Getting Started Guide

     

    In regards to your question, unfortunately, there is not a universal answer. Some properties you have to cancel a full 24 hours (or more, depending on the property) in advance. You'll find the cancellation policy for a room rate by selecting "About this rate" located on the rate list online.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Rewards cancellation policy?
    bigmike Platinum
    Currently Being Moderated

    Not sure if this adds anything to the conversation, but the Marriott FAQ (All your Marriott Rewards questions are answered in this FAQ) states:

     

    How do I cancel a reward?

    "To cancel a hotel reward, look up your reservation and select the option to "cancel." Both your reservation and reward certificates will be cancelled. For all other reward cancellations, please contact Customer Service. All points will be credited to your Rewards account."

     

    It doesn't directly address the OP's question, but seems to indicate that if you are able to cancel your reservation online then all points will be credited back.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Rewards cancellation policy?
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      I have canceled a few times the day before and always got the credit back

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Rewards cancellation policy?
        bigmike Platinum
        Currently Being Moderated

        So have I, even though the cancelation policy for the room reservation states differently.  That's what I was trying to hint at in my previous post, if you cancel the reward online, you'll receive full credit as stated in Marriotts policy.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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