mAfter trying to obtain Platinum Premier which I achieved for the 1st time I have been informed that the only difference is that I get a "special phone number" to call to assistance. I have always found the Platinum Elite line to be very helpful so for my 75 additional nights over the Platinum Elite level of 75 nights I get a new phone number to call. It makes me think I should have used those 75 extra nights at another brand to get their elite status since I am lifetime Platinum already
I really want to believe this is not the case but based on my conversations with my main hotel staff and the platinum premier staff member that is not so. Community members please prove me wrong
Marriott has the following levels of membership
Member. 1-9 nights pa awards 10 points per $ spent
Silver Elite. 10-49 nights pa awards 20% extra points over member
Gold Elite. Upgrades, lounge access and 25% extra points over member
Platinum Elite. As Gold plus arrival points, 48 hour availability and 50% extra points over member.
Platinum Premier isn't really a seperate status level, it's the top 3% of plats and simply represents Marriotts recognition of that! So more like a platinum with bragging rights. It does give a seperate number to call but confers no in-stay benefits or extra points. Having said all that, it is known that some hotels do roll out the red carpet for PPs, and most PPs here do report better upgrades as PP.
Thanks brightlybob for confirming what I thought - my point and others that I have seen is why have this "additional" level if you do not reward loyalty to a hotel chain when you give status to credit card holders and people who "buy" status. In my case I certainly could have received top status at other chains as well if I knew that the nights over 75 were not going to get me anything at Marriott. With the service lacking at so many Marriott Hotels this would be just the incentive to meet my platinum (though as a lifetime platinum that does not matter either) and stay else where for the remaining nights to obtain lifetime status at another chain as well
Happy New year to you
Based on my experience as a Platinum Premier for the last several years, I do get upgraded more often than my Platinum Elite colleagues who travel with me in the US. When I have traveled to Europe, I have not only been upgraded, but had the GM of the property greet me, escort me to my room and have food platters waiting for me.
I have also received a gift each year in recognition of earning the status (last year was Bluetooth speaker).
agbcpa - I was PP for 9 years in a row but once I hit LTP, I found so little difference in P vs PP status that I have been staying primarily at SPG and HH. But, as others have commented (and in many previous posts), it appears that having PP outside the USA for travel can generate much more recognition and "appreciation" through some additional personalized perks. However, this is never been true in my experience when using points as a PP status in attempting to upgrade to suites or best room available at many resorts I have stayed in the past.
You might not have been aware of the major advantage of being a PP
If you present your PP card, along with $2 (amount can vary between hotels) at a Starbucks kiosk in a FS Hotel, you are presented with a medium size cup of coffee
Interestingly, I have experienced both the High of being greeted as a PP, upgraded, and lavished with food platters in my suite, as well as the low of being greeted as a lowly Platinum, no upgrade, and no food for me.... I have no idea if LTP has any weight because as long as I continue to achieve PP or even P, the clerk will not see my LTP status. As far as upgrades go, my hit rate varies greatly and is affected more by my length of stay (the shorter the better for upgrades), than my membership status. I just got my Diamond status from Hilton via the status match offer they had going, and will likely give it a try to see if the grass is any greener.
You have it exactly right since there is no benefit to those of us "lucky" enough to reach all of the above levels - Marriott needs to continue to reward brand loyalty not given incentives for looking at other hotel chains for "greener pastures" ....
And yes it probably will not change and that is a sad state of the hotel industry and the high end consumers
Scenario that we all are familiar with:
(for whatever reason - time zones etc) you awake at 5:00AM, you lie in your hotel bed for a few minutes. Realizing that you can't stay in bed longer you put on whatever is necessary to allow yourself to go down to the lobby to get a cup of coffee (heretofore complimentary at your FS property)......since the CL doesn't open for an hour.
Lo and behold, upon arriving in the lobby you are told after asking where the coffee is that you must go to the Starbucks kiosk - Needless to say you spend the next six months complaining here on this site, letters to Marriott corporate and complaining directly to hotels.
End of story - you know the end!!!!!!!!!!!!!!!!!!!
First time ever I got a little bag wisth water and cookies and a long note that included" We thank you for being a lotal Marriott Rewards Platinum Premier member" The front desk also mentioned it when she pulled up my reservation, and I let her know I had been for quite a while, but thanks just the same of course.
Yep - I've been plat for life for quite a while, and before this one isolated event, have never had anyone at Marriott refer to my status as anything but Platinum. I have an idea I'm sure they won't implement - it'd be great if PP or LTP could get 10 points per $ at Residence Inn (since that's likely where many of us log a lot of nights).