8 Replies Latest reply: Jan 13, 2016 8:26 AM by carat RSS

Missing platinum arrival gift

muppetwrangler Platinum 8 Reviews
Currently Being Moderated

My stay at The Franklin in Philadelphia posted, but the 500 points did not.  What's my next step?  carat can you help?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing platinum arrival gift
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi muppetwrangler, how frustrating! I'd like to take a deeper look into this. Would you mind sending me a private message with your Rewards number?  I'll work with our team to provide clarity.  Thanks in advance!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing platinum arrival gift
    stelzer001 Platinum 2 Reviews
    Currently Being Moderated

    not to pre empt what you are handling with Carat, but this happens to me all the time. I just call the MR customer service line, they look at the stay then post the 500 points for me. Bit or trouble, but they do add up.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Missing platinum arrival gift
      muppetwrangler Platinum 8 Reviews
      Currently Being Moderated

      This is actually the first time it has happened to me, so I'm a bit lost.   Hoping to make Lifetime one day, so I need all the points I can get!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Missing platinum arrival gift
        Platinum 28 Reviews
        Currently Being Moderated

        muppetwrangler

        I stayed at the Franklin in the 70's - and it was pretty old then!  Can I assume that the property has been completely refurbished?

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Missing platinum arrival gift
          muppetwrangler Platinum 8 Reviews
          Currently Being Moderated

          misterchk

          From what I read, this Franklin Hotel at Independence Hall just became a Marriott property in November, 2015.  Before then, it was the Omni Hotel, built in 1989.  Might there be another Franklin hotel in Philly? 

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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