4 Replies Latest reply: Jan 8, 2016 10:29 AM by carat RSS

Status match by Marriott - a strange policy

fistuk Platinum
Currently Being Moderated

Not too long ago someone posted here that Marriott do not match status for other hotel members, unlike most other hotel chains.

Today I had a friend asking me if he could match his HH diamond status to Marriott platinum? He also mentioned that when he called customer service he was told that Marriott do not offer any status match, but when I called today (spoke to the UK customer service) I was told that Marriott do offer that but when I was told about it I realized they changed it with a 'slight twist'. Here is the email confirmation I got - judge for yourself:

Thank you for your telephone call today.

As per our telephone conversation herewith the parameters with which we offer a Status Match:
In order to match your status, we require an overview of the activity with the other hotel loyalty program. If you could please provide us with a statement from the other hotel chain account that lists the stays you had in the last 12 months, we would then be able to offer a status match according to our elite membership requirements:

10 nights       Silver
50 nights       Gold
75 nights       Platinum

Please send us detailed screenshots with the list of all the stays, one by one, with check-in and check-out dates. As soon as we receive the required documentation we will process the status match and you can begin to make your reservations.


Does this make sense to you?? Since when a status match ignores the status and only considers the amount of night stayed?...

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Status match by Marriott - a strange policy
    nhtraveler Platinum 3 Reviews
    Currently Being Moderated

    Fistuk - I agree with you. This makes no sense. They'd almost be better or just not offering a status match. This way it seems as if they offer it but put conditions on it that make being able to take advantage of it almost impossible. That's not really a way to build business.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Status match by Marriott - a strange policy
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi fistuklindseyh saw your thread and had reached our for clarity.  She was able to find out the following:

     

    "Our teams have not heard of anything like that. If a Marriott Rewards representative in the UK office is offering this, it up to them. Our offices are not honoring status matches."

     

    So perhaps what you were offered was a "good will" gesture.   Let us know if you have any additional questions.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Status match by Marriott - a strange policy
      fistuk Platinum
      Currently Being Moderated

      carat,

       

      I can assure you it wasn't a good will gesture. This is their policy for a status match and reading your reply just makes me wonder how come this benefit is available only to a portion of Marriott customers?...

      This policy, apparently existing in the UK office, must be unified between all Marriott offices worldwide, and realizing it's not is really annoying.

      I'd suggest Marriott's corporate office to make deeper investigation on this, as it's a clearly unfair policy if US customers, for instance, can't take advantage of this!

      I have the full details of the person in the UK office who sent me this written confirmation, so if you need it for further investigation please send me a private message.

       

      Thanks!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Status match by Marriott - a strange policy
        carat Community Manager Marriott Associate Silver
        Currently Being Moderated

        I hear what you are saying. We will definitely bring this to the appropriate teams attention.  I have reached out via private message for the additional details.  Thanks in advance!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...