Recently, I booked 7 rooms per nights for 3 nights for an event in Renaissance Hotel. I was informed by the Event Manager that I do not entitled any reward points which surprises me. I checked their website and it says..
Points for each room night, regardless if you or your guest is paying for it
10 Elite Nights when you book 10+ guest rooms for at least one night
What exact is my entitlement? If there any Marriott id that I can escalate?
Hi stevenf. I'd like to see if I can provide clarity for you. Would you mind sending me a private message with your Rewards number as well as additional details about the event/stay you've mentioned? Thanks in advance.
What did your contract say? There is a section with a selection box that says you will or will not be entitled for rewards if checked. I ran into the same issues with my event, but quickly had it resolved when I called the hotel.
Late response, but would like to know if everything was taken care of.