When in Anchorage, AK for a family visit I could not find my morning latte (everything closed up on Christmas) I stopped into the lobby of the Marriott. There was Charlotte Gross, a young, enthusiastic Marriott employee who eagerly and promptly went to the closed bar, turned on the espresso machine, and proceeded to expertly make a 3-shot latte to keep my addiction nourished.
"Kudos" to Charlotte for such fine service, and to Marriott for identifying such a lovely employee who was eager and willing to help out in 10 degree (outside) weather.
Greetings, hfmedmax, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.