7 Replies Latest reply: Dec 27, 2015 4:54 PM by panusr RSS

Ultimate Reservation Guarantee Terms Change

ndn Platinum
Currently Being Moderated

It looks like the terms and conditions changed for the ultimate reservation guarantee. It used to state that one would get $200 + 90,000 points. Now it states that one gets $200 + 2 free certificates:

 

https://www.marriott.com/marriott-rewards/member-benefits/guarantee.mi

 

My question is, "What category are these certificates for?" Are they for the same category as the reservation? 90,000 points would have been for a category-9 property.

 

carat

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Ultimate Reservation Guarantee Terms Change
    ndn Platinum
    Currently Being Moderated

    Nobody able to answer this one?     

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Ultimate Reservation Guarantee Terms Change
    brightlybob Platinum 10 Reviews
    Currently Being Moderated

    IT certainly looks different, but the formal T&Cs havent changed as per Marriott Rewards® Terms and Conditions, see towards the bottom of the page, 90k at FS, 140k at RC. Although this doesn't look like an old page, it is the case that a few years ago the compensation was 2 free anytime certs. The points replaced these certificates.

     

    SO, no, I can only speculate but can't shed any further light on this, can carat or NathalieF?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Ultimate Reservation Guarantee Terms Change
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Apologies for not catching this sooner, ndn & brightlybob.  Since this is a recent change, I'd like to reach out for complete clarity regarding this.  I will circle back with more details. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Ultimate Reservation Guarantee Terms Change
    deannad Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi ndn,

    We have heard back from our team and they have advised that the 2 free certificates are equivalent to "2 free nights at any category"!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Ultimate Reservation Guarantee Terms Change
      ndn Platinum
      Currently Being Moderated

      Does this mean that a Marriott ultimate guarantee certificate cannot be redeemed at a Ritz and vice versa?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Ultimate Reservation Guarantee Terms Change
        carat Community Manager Marriott Associate Silver
        Currently Being Moderated

        Great question, ndn.  They are actually still awarding the 90,000 points.  Because of they are issuing points, you will be able to use them at the Ritz Carlton Properties. 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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