8 Replies Latest reply: Dec 25, 2015 1:31 PM by curiousone RSS

HHonors traveler struggling to switch

coolusername Gold
Currently Being Moderated

I really want to travel with Marriott, but I'm really struggling to make it work. My company recently made an acquisition with offices close to Marriott properties. I'll be spending regular time at these locations and, given the convenience factor, I began transitioning to Marriott three months ago. On my first visit I asked to open a Rewards account and the desk associate did a lookup to make sure I didn't have an account. They said I did and gave me a number. I wasn't surprised as we all have more accounts that we can track. I gave the number to my travel department and off I went. Two months and 13 nights later I checked in at a different location and was told the rewards account was in someone else's name... my wife. She hasn't traveled in years and had actually opened the account on a vacation we took several years ago. Easy enough, I asked them to change the name on the account - which of course they couldn't and said she would need to call Rewards to get it done. She tried, they wouldn't change it. Instead they opened an account for me and transferred the points - but not the nights. So, I called in and explained how this happened due to their mistake and they said they'd take care of it. They bumped my new account to Silver and said they'd get the nights transferred - but that never happened. I'm in the middle of a 3 night stay now that was booked on my wife's number - so more nights I'll lose. As I thought my existing nights would transfer, I began to book future travel on my 'new' account and have 18 nights in future reservation before the end of Jan (11 before year end). If I hadn't been misled on my initial stay, I would finish the 2015 with 23 nights, with 13 rolling over - which means by the end of Jan, I'd already have 21 nights. However, based on my latest information from customer support, it seems I'll finish the year with only 11 nights on my 'new account' and will only roll over 1. Effectively - I'm losing 16 nights of potential rollover. I can understand how the mistake was made. I really can't understand why no one has been able to work with me to make it right. I have called Rewards support several times with no results. If I stay with Marriott I'll for sure make Gold (at least) in 2016 - but it would come later than it should. Salt in the wound is I've managed to damage my status with HHonors due to what might have been an ill advised switch. Part cautionary tale, part plea for help. I really do want to be a Marriott customer

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: HHonors traveler struggling to switch
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Sounds like a very frustrating experience, coolusername.  I'd like to see if I can provide any support.  Would you mind sending me a private message with your Rewards number? 

     

    I also noticed you are new around here.  Welcome to the Insiders Forum!  This is a great place to discuss all things travel related, from sharing your experiences and recommendations to talking about the Rewards program.  I'm carat and I am one of the moderators here along with deannad and lindseyh.  If you ever have any questions or concerns, like above, please feel free to reach out to any of us.  We're here to help.

     

    Looking forward to hearing more from you. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: HHonors traveler struggling to switch
      coolusername Gold
      Currently Being Moderated

      Thank you for trying to help me. I sent you a private message.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: HHonors traveler struggling to switch
      coolusername Gold
      Currently Being Moderated

      Wanted to follow up and say this was sorted out with carat 's help. Great outcome, thank you!!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: HHonors traveler struggling to switch
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    coolusername,

     

    Welcome to the site....

     

    It sounds like you may want to look into a Gold or even Platinum "Challenge".  No need to wait to hit the 50/75 night threshold if your stay pattern is heavy early in the year.  I think bejacob is our resident challenge expert.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: HHonors traveler struggling to switch
      bejacob Platinum 38 Reviews
      Currently Being Moderated

      Thanks for the shout out painedplatinum.

       

      Looks like you're now Gold, coolusername. Hopefully that status is set to carry through all of 2016. It might be a good idea to request a Platinum challenge before your next stay. If my memory serves, you need to make 9 stays (key here is stays, not nights) over a 3 month period. Upon completion of the 9th stay, you will be granted Platinum status for the rest of the year and all of the next. After that, the usual 75 nights threshold must be met to retain Platinum.

       

      The challenges are a great way for folks who travel a lot to reach the next level a bit earlier than they otherwise might. I completed my Platinum challenge in June (2014?) but didn't hit 75 nights until November allowing me to enjoy Platinum status 5 months early. Marriott seems to think 9 stays over 3 months is a good indication that you will make 75 nights by year end and so is willing to grant the higher status early.

       

      In the grand scheme, the rollover nights don't make a great deal of difference. They are nice to have, but if you can get to Platinum through a challenge, they don't matter as much.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: HHonors traveler struggling to switch
    ericwynn Platinum
    Currently Being Moderated

    I have over 4000 nights with Marriott, and I find when ever I have a problem, I just call and they seem to always square it away. Which, is why I have stayed over 4000 nights....

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: HHonors traveler struggling to switch
    curiousone Platinum
    Currently Being Moderated

    I have been Marriott Plat for 3 years now and recently did the HH challenge to get Diamond. I have been looking at some local Hilton hotels to "try out" my Diamond status. I have to say I am amazed at the fact that while Hilton has hotel categories with defined point ranges for free stays, the points charged appear to be totally based on anticipated occupancy for the selected dates. I have seen some points being charged that are 3 times the category defined point ranges. After years using Marriott's fixed point values for specific categories, this has been a shock. Welcome to Marriott, coolusername.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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