1 Reply Latest reply: Dec 16, 2015 11:56 AM by carat RSS

Receiving Marriott Rewards points

nielsbos Silver 3 Reviews
Currently Being Moderated

I have a question and I truly hope someone can help me out here:

 

What if I have a reservation for 1 night at a Marriott hotel and I cannot spend that night at that hotel due to a major delay of my plane and I am also not able to cancel it in time.. Will I still receive the points + 1 stay for that night? I do have to pay for this stay anyway so at least I would like to receive the Rewards benefits.

 

Does anyone have any experience with this? Looking forward to your comments.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Receiving Marriott Rewards points
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi nielsbos. In order to receive credit your room needs to be booked and billed in your name as it appears on your Marriott Rewards account, you must personally check-in and occupy the room, and the hotel must be paid directly for the stay upon check-out.  Let me know if you have any additional questions. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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