8 Replies Latest reply: Dec 13, 2015 4:30 PM by kharada46 RSS

Marriott's CEO Says He Doesn't Believe in Devaluations

kharada46 Alumni Steward Gold 10 Reviews
Currently Being Moderated

Yes, Arne Sorenson alludes to this by stating the following:

 

“Devaluing points or member benefits is not the way to preserve and strengthen these programs.”

http://viewfromthewing.boardingarea.com/2015/11/22/41322/


We all know this to not be true... Marriott has seen more devaluations under his leadership and a wholesale shift from a focus on us, the loyal customer, to maximizing profits and shareholder returns.  I can hardly blame Mr. Sorenson for this, but it's frustrating from our perspective.


The real test, however, will be how Marriott Rewards evolves as Starwood and SPG is assimilated into our Marriott family, and even more so as the hospitality industry begins to see unprecedented consolidation, but like the airline industry recently has.  Perhaps not as grand, but it is happening, and quite quickly.


Kimpton Karma Rewards to be Merged into IHG Rewards Club in 2017

Accor Acquires Fairmont, Raffles, and Swissotels

More Like This

  • Retrieving data ...