HOw many people use the Virtual Concierge service and do you always get what you request? I just recently recieved an email about my upcoming stay. At the Bethesda Marriott in Maryland. It had a link that says explore your options, once I clicked on that then the Vietual Concierge pops up and you can make request like miini fridge you can also type a request in the comnents like early checkin or whatever. After I made my request I received a personal email from the manager stating she recieved my request and is looking forward to my stay.
It is a great feature. I used it at the JW Marriott on O'ahu, sadly no longer a Marriott property and is becoming a Four Seasons, but anyway, I was able to set up not only an amazing private dinner on our lanai and made all menu and wine selections beforehand, I was able to set up drinks and snacks as well and they were in the room when I checked in. It was fantastic.
ANOTHER STEP FORWARD REMOVING THE NECESSITY OF HUMAN INTERACTION IN OUR LIVES.
Sometime in the future when a large hotel chain has a total of 5 employees, a guest will show up at a hotel and discover that the computer running the place has crashed and you will be sleeping in a tent in the park across the street!
Communication with a human will be impossible if 2 of the five employees are out with the flu and the remaining 3 are at dinner.
I have commented previously that this is a generational situation. You "youngins" just hate talking to people! My daughter doesn't even realize that the device that runs her life from Apple actually has phone capabilities........
One of the constants in life (seems like an oxymoron) is CHANGE!
I text - but not by choice, by necessity. If I want to communicate with 75% of my acquaintances under 45 years of age I have to!.
On the other hand I have spent my life as kind of a salesman - trying to sell my ideas to banks, investors, etc.....can you imagine trying to that by texts!
I also would not be happy with remaining silent (even though I have a reputation of being silent ) Everyone thinks I'm "whacko" anyway - so I can't change the way I've been living for the last (almost) 70 years!
I am convinced (although none of us will be here to find out) that the "the use it or lose it" adage will be applied to vocal cords and eventually humans will be born without them!!