4 Replies Latest reply: Nov 18, 2015 3:45 PM by deannad RSS

Missing MR points when booking from rooming list

zebra75 Silver
Currently Being Moderated

I travel nearly every weekend with a small group of people and in most locations, we have a group rate set up.  Some locations we stay at Marriotts, and some at CY's.  Each week we provide the hotel with a group rooming list and they respond with confirmation numbers for each individual group member.  I'm responsible for making the reservations and obtaining the confirmations for the group, so I typically provide my MR number at the time of my reservation so that it's already on my individual reservation when I get there.  My experience is that when we stay at a CY, within minutes after I email my MR number to the coordinator, I can see the reservation on my mobile app.  Also, after checkout, my MR points post to my account within 2 days.  HOWEVER, when we stay at a full-service Marriott, the reservation does not show on my mobile app and I ALWAYS have to wait 10-days and then send in a missing stay form.  Since the reservation doesn't show on my mobile (or online) when I check in at a Marriott, I ask again to add my MR number to the reservation and they always tell me it's already there (and confirm it's correct).  I also always verify it shows on my final reciept.  The ONE time I stayed at a Marriott hotel where we did not have a group rate and I made my reservation direct online, the reservation showed up on my mobile and the MR points posted to my account the same day I checked out.  All that to ask a question...

 

Do any of the insiders or moderators know what the difference between the CY's and the full-service Marriotts are when it comes to making group reservations with a rooming list?  Why do they not show up online and why do they not post automatically?  It's frustrating to have to chase points every week.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing MR points when booking from rooming list
    jm1991 Gold 3 Reviews
    Currently Being Moderated

    my guess is that FS marriotts are more strict on reservations matching the member's rewards number so if you have a group with many people, they will only add the number to yours. CY may be a little more sloppy and add them to all.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Missing MR points when booking from rooming list
      zebra75 Silver
      Currently Being Moderated

      The reservations are made and confirmed in each individual's name.  They are not all reserved in one name and then changed later. So I don't think that's it.  And once I submit my missing stay form, they always grant the points, it's just frustrating to have to request it all the time.   

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing MR points when booking from rooming list
    zebra75 Silver
    Currently Being Moderated

    I've read on some other threads about group rates not receiving points,etc...  So just to confirm:  We all pay for our rooms individually upon checkout,  They are not paid through a master account.  Also, the rates we get are not pre-paid, deep discount rates which do not qualify for MR points.  We just contract with the individual properties in about 10 locations and guarantee that on certain pre-determined dates we will reserve a minimum of # of rooms for 2 nights each and they guarantee availability and a fixed rate for each of those dates. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing MR points when booking from rooming list
    deannad Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi Zebra75,

    We sent your question along to our team, and they have advised that the only difference they can think of between the Marriott and the Courtyard’s system is that at Marriott’s, because they are generally bigger in terms of size than a Courtyard, the groups do not close out as fast as they do at Courtyards, and may account for the time delay.


    If your Marriott Rewards number doesn’t reflect on the reservation via the mobile app or online, our team would need to check, or manually add it, to the reservation to guarantee the stay will post if it qualifies.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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