3 Replies Latest reply: Dec 31, 2009 11:07 AM by frankiesesso RSS

Beware of Residence Inns in 2010!!!!! Treasure Island

frankiesesso Platinum 5 Reviews
Currently Being Moderated

Wow...Marriott has really stuck it to us loyal members in 2010

After I was refused any sort of upgrade at the St Petersburg Treasure Island Residence Inn without making payment, I was told by the GM Jeremy Rockwater that MArriott "told" them not to give upgrades.

If tat isn't bad enough the MArrott rep told that soon the hotel's system will NOT allow the Residence Inn, even if they want to, give us loyal reward members any upgrades above a one-bedroom (i..e, no more two/three bedrooms) - Why is MAriott going backwards in this economy?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Beware of Residence Inns in 2010!!!!! Treasure Island
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    Frankies,

     

    That is really sad!

     

    I really enjoy RI a lot and enjoy an upgrade once in a while.

     

    Thanks for sharing this with us.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Beware of Residence Inns in 2010!!!!! Treasure Island
    superchief1 Platinum
    Currently Being Moderated

    This property appears to be abusing the Marriott Rewards program. When I checked several dates for reward travel, all of the awards required an additional cash payment. For example, the standard 1 bedroom suite costs 150,000 points plus $100 cash per night for 7 nights. I don't know how Marriott allows them to charge a cash upgrade for their standard rooms. I do not have a problem with paying extra to confirm a two-bedroom, but not for a 1 bedroom. These types of hotels are further alienating loyal Marriott customers.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Beware of Residence Inns in 2010!!!!! Treasure Island
    frankiesesso Platinum 5 Reviews
    Currently Being Moderated

    just more ways to take away from the benefits we should be grnated, especially if the room stays unoccupied....but you are your sarcasim are correct--I went to the Hilton a few miles up--it was awesome and they accomodated me and my situation w my father to give us a private bedroom.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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