I was very disappointed to not be able to use reward points for a weekend stay at the Ritz in Charlotte. The Marriott support agent informed that there was a special event in town and only four rooms available for sale, but they would not accept points redemption (she even called the hotel to ask). It's not very rewarding to spend over 100 nights in Marriotts and then not be able to use the points when it matters to me.
It does sound a bit disappointing but im guessing the rooms that were available for points have been taken or that the 4 rooms left are not standard rooms and cannot be booked by points. By any chance are you attending this special event? if so it would have been wise to book the room far in advance and availability for points may have still been there.
I am not attending that special event, it is just coincidental. Of course, you are right, it is always wise to schedule as far in advance as possible. My disappointment was more that there were rooms available and, even if they are not "standard" rooms, it would be nice if there were an option to spend more points. If we can use points for upgrades, why can't we use them for different room types?
Thanks. That is my point, the system doesn't work right. If rooms are available, there should be some consideration for elite customers to use their points, even if it were limited to platinum level. The points are awarded based on a dollar value, but they cannot be redeemed the same way.