2 Replies Latest reply: Nov 2, 2015 11:14 AM by carat RSS

Didn't earn points

ems52082 Silver
Currently Being Moderated

i stayed at a ritz on points spent 2,000 dollars and recieved no points for money spent.  Is that policy?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Didn't earn points
    Jsucool76 Gold
    Currently Being Moderated

    RC hotels earn points on room rate only. If you didn't earn points on your room rate either, then my question would be did you book it directly through marriott/ritz or on an OTA?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Didn't earn points
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    ems52082, Jsucool76 is right.  It all depends on how you've booked the stay. If you'd like, I can take a deeper look into this for better clarity.  Just send me, or one of my fellow moderators, a private message with your Rewards Number and the details of the stay you are referring to, dates and property.  We'll reach out to our team for support. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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