in deskI would just like to know what is the point of special elite check-in if no one appears to help you? We arrived on the airport shuttle at the Marriott Rome Park hotel and, along with another couple who were also elite members, went to the special check-in all roped off with a big welcome mat for elite members. Only problem, we were completely ignored for 5 or 10 minutes, so had to get at the back of the line for the general check-in. What is the purpose of elite status in this case?
Thank you for the post, and sorry to hear of this experience. If you wouldn't mind sending me a private message with your Rewards number, dates of stay, and contact information, I can have our team look into this for you and share the feedback with the hotel. Thanks again, and look forward to hearing from you.