...Something as simple as the cost of the washer and dryer.
Destination: Spring Hill Suites at Thanksgiving Point - Lehi, Utah
I'm thoroughly annoyed at the price of washing and drying 1 load. Maybe $4 dollars is the "going rate", but a nearby competitor isn't half that cost.
I travel for a living, often staying at Marriott properties and I don't ask for much. But I'm also at the highest level at a competitor hotel chain and this tiny detail pauses me for consideration. Because when I do get miffed I make sure those involved know about it. And the reservation I have may not result in another reservation here.
Definitely sounds frustrating, jhall05. I'm curious if other Insider's have had similar experiences, and that is, like you say, the "going rate." I'd still like to pass this along to the appropriate team for review.
Washers and dryers in hotels have prices that vary dramatically, but the worst of them are really cheap when compared with what most hotels charge to have laundry done. At some hotels, the going rate has been more than 1/2 what the garments had originally cost me.
In fact, my single biggest complaint about hotels, in general, and Marriott, in particular, is the cost of having laundry done. I would not care if there was an alternative, such as washers & dryers, in the hotel or a reasonably priced laundry shop in the neighborhood, but too often, there are no such options available. this is one area where Marriott could do a lot better.