1 Reply Latest reply: Dec 16, 2009 7:01 AM by tjcnewyork RSS

Inside the tent

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

Just spent a few hours with a Marriott GM at a reception and found that while business is improving, it has not improved to the point that all is good.  This Manager mentioned that he's cut as much as he can but when the Guest Satisfaction Surveys (GSS) start to reflect a discontent he feels inclined to reverse course and reinstate some of the things that are being cut:

 

Here are some things that will change for the better at the end of this year and for the new year:

 

  • Except for Christmas and New Years Day the Concierge Lounge will remain open though the holiday period, even with reduced occupancy rates.
  • The hotel has reinstated its elite member receptions, which had been on hiatus for months.
  • There is talk of building a separate place for larger corporate stayers to use, with free internet, faxes, etc., in addition to the Concierge Lounge.

 

Average daily rates are lower than this time last year and most larger corporate frequent stayers want to have the lowest rate for 2010--and are in a bargaining position to possibly get it.

 

This hotel (no names or hints please to protect the innocent) has a large percentage of Platinum Premiers and Platinum guests who regularly stay there. It may have the largest number compared to room count in the full service chain.

 

It's still a buyers market at hotels, and the perks are slowly coming back (hopefully to the pre-recession levels) as loyal Rewards members have made their voices heard through the GSS.

 

Could be a trend?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Inside the tent
    tjcnewyork Platinum
    Currently Being Moderated

    "still a buyers market at hotels"

     

    To that point, roadwarriors may be familiar with the free coupon booklet, RoomSaver with the green and yellow cover.  Marriott brands are found alongside Econolodge, Red Roof and Super 8 among others.

     

    The December 2009 to January 2010 issue(s) yield surprises:

    • Fairfield Inn, Absecon, NJ near Atlantic City $49/night 
    • Courtyard, Sacramento, CA $54/night
    • MARRIOTT Boston Peabody, MA, $79/night
    • Courtyard, Residence Inn and RENAISSANCE, Hollywood, FL $79, $89 and $99/night respectively.

     

    For a buyer's market, check out RoomSaver

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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