1 Reply Latest reply: Dec 14, 2009 12:04 AM by tjcnewyork RSS

Marriott Lounges

jsalisbury Platinum
Currently Being Moderated

Kudos to Marriott Williamsburg, they offered without asking an upgrade to a Suite--adjoining a seperate room where our kids were staying... and Also  gave breakfsat for my entire family (4) again without me asking.!!!!


Extremely friendly staff.   The hotel itself needs major renovations, but the staff is extremely helpful and courteous!!!

 

John

  • Re: Marriott Lounges
    tjcnewyork Platinum
    Currently Being Moderated

    Thanks for letting us know.  Considering the erosion of service a year ago, let's hope your experience is a new trend.  Besides expressing your appreciation here, do send an e-mail to Customer.Care@Marriott.com with your confirmation number.  If you have the names of the associates who exceeded expectations, they will receive 'Way to Go' recognition from corporate.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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