5 Replies Latest reply: Oct 13, 2015 9:45 AM by laurac RSS

Sandra - Renaissance Allentown - Spirit to Serve

jakeal Gold 15 Reviews
Currently Being Moderated

I am nominating Sandra, breakfast attendant in the R Lounge at the Renaissance Allentown for the "Spirit to Serve" award.  Sandra is the epitome of "Spirit to Serve" - she immediately greets guests upon them entering the lounge and asks if she can get a juice or something to drink.  We had somewhere to be in the early morning so we did not get back to the lounge until 30 minutes before breakfast service ended.  I casually asked Sandra if the bacon was going to be replenished and without hesitation she stated she would call down for more.  She overheard my wife mention a bagel and offered to have one brought up.  Sandra was attentive in asking if she could remove dishes and asking if there was anything else she could bring. It was evident Sandra took immense pride in her job and wanted each guest to feel at home.  I watched as Sandra got to know guests and was impressed upon leaving when she asked if she would see us the next morning.  Marriott would be well served to have concierge lounge staff like Sandra at all its properties.  The Renaissance Allentown is lucky to have someone as special as Sandra.

 

KatieC, carat, joshm, NathalieF, melissaerb

  • Re: Sandra - Renaissance Allentown - Spirit to Serve
    bubbie Platinum 2 Reviews
    Currently Being Moderated

    I couldn't agree with you more. I have written about her too and said basically the same things!  Sandra treated you like she would a guest in her own home.  She is someone who takes such pride in her job and it shows with everything she does.  As we left the lounge my granddaughter said,"I really like this hotel".  Thank you Sandra for making our stay that more special. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Sandra - Renaissance Allentown - Spirit to Serve
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Thanks for sharing, jakeal and bubbie!! It's awesome to see that she has made an impact on multiple members!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Sandra - Renaissance Allentown - Spirit to Serve
      bubbie Platinum 2 Reviews
      Currently Being Moderated

      I am hoping she gets the recognition she truly deserves. She is a true gem and the Renaissance Allentown and guests are extremely lucky to have her.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Sandra - Renaissance Allentown - Spirit to Serve
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, jakeal, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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