it doesn't happen very often and I usually have between 80-90 paid stays a year and never get a feedback or review choice but after a points redemption stay I got one filled it in and submitted a review a very bad one at that and have just checked for it on the hotels reviews I'm taking it Marriott have a producer to see what makes the cut as my review is not up there and other stays dated afterwards that lavish praise on the hotel are there so trip advisor it is then
I have asked our team to provide us with some insight as to the process involved once a review has been submitted to Marriott. I, or one of the other moderators, will report back once we've heard from them. Thanks for taking the time to post your question.
The one or two times (like most Insiders we don't get offered) I've been offered a chance to review a property the review has not shown up on the hotel review pages.
Yes deannad many of us here would love to know why and now the review process works as well as when/if you are selected who determines what review show up and why they are not all allowed to be viewed.
I've been fortunate in that the few times I've been asked to review a property, my review posted within a couple days. If I recall, the surveys I filled out were favorable (for some reason I never get asked to review a property that I might be less than thrilled about ).
It seems that if they ask us to review a property, the least Marriott could do is post those reviews whether they are good or bad.
I was very excited when I received a survey request for the Richmond Marriott. I completed the survey and have been waiting for it to post for almost a week. I even went back to the original email to see if I had not submitted it correctly, but it said I had submitted it. I agree with bejacob that if they ask us to review a property, they should at least post the review. If there is a "next time", I will probably not waste my time filling out the survey.
We found some interesting information around this. We've learned that when reviews are submitted, they are moderated to ensure that they meet specific guidelines before being posted to the site. The moderation of each review is done by a third party vendor, not Marriott. Negative reviews are not excluded from being posted to the site, so if a review is not posted, it means that it did not comply with the guidelines and could have included such things as profanity, personally identifiable information, unintelligible information, or other violated criteria.
Good info carat, but how about a bit more such as what are the guidelines as I don't remember seeing any given for the survey/review when I got my limited chances. I can certainly say I did not use any profanity, put personal information other than names of the Associates that were worthy of being mentioned and what exactly does "unintelligible information" cover these days with Marriott?
It’s hard to say what “unintelligible information” covers, that information along with the guidelines are not publicly defined. The reviews are not moderated by Marriott, it is a third party company who handles them.
I know this link has been shared before but thought it may be helpful for some of our newer Insiders.
razorbackfan Must've been all that cussin' about not gettin' that &#*@*! upgrade.
I get quite a few surveys. I always respond to Marriott surveys because I either want the hotel to know their doing the right thing; or to take the feedback and improve. I am not particularly interested in feeding others with info - they can make up their own mind. I just want the service I expect and pay for. I run a service business with 1800 staff, so I know some of the challenges and I always get plenty of feedback, good and bad. Publish if you like but respond to me.
Incredible, I was just offered to take a hotel survey and provide a review for a stay this past Monday night......WOW
Even more incredible is my points show up in my account less than 48 hours after checkout, crazy stuff!!
Now I'll wait to see if my hotel review shows up on the hotel site.
Mr. Cynical here (have awarded myself an additional title)
Conspiracy theory: (based on none of my "official reviews" ever being published)
IT IS QUITE POSSIBLE (MAYBE PROBABLY) THAT THIS IS THE EASIEST WAY FOR MARRIOTT TO EDIT AND CONTROL WHAT IS SAID ABOUT A PROPERTY.
Sorry for that, but reasons for not permitting us to review on this site never had made much sense.