Silly answer, but best I've got. You cannot chat with someone because Marriott does not offer than ability even though you'd think with all the millennials they focus on they would have a chat session available.
We have passed your suggestion of having an online chat representative to our team, along with your request to have someone reach out via email to discuss your account. You should be hearing from someone shortly, and if not, please let us know.
For the future, here is a list of phone numbers for Marriott Rewards, and it also has a "Contact us via email" option at the top of the page where you are brought to a page to submit your information to have someone contact you via email.
Hi txman & others on this thread,
Our team has advised that they do have chatters available while members are logged into their accounts. In this case, txman can write directly to the email address MarriottRewardsChat@Marriott.com, and include Urgent Attention: Natasha G. and your Marriott Rewards number.
They Rewards team switches who is working so it will not always be Natasha. In this case, the email can be directed to her, but for future issues, members should just send issues to that email address (make sure to include rewards #s) and be able to receive assistance.
Hope this helps!
To get to the online chat you have to do a few things. Go to reservations, search for any hotel, have the available rates page up and don't move the mouse for a minute or two. This will automatically trigger a chat window to pop up. This is the ONLY way to enable chat from our end at the current time.