I have one general question, recently I went for client interview to Atlanta, and I used my points to stay one night in Fairfield inn. It has been 1 week now, and client is saying they can pay for one night stay, however I do not have statement(with amount paid) for my stay since I used my points. My question is , is it possible to change my stay from reward points redemption to Pay by card , if I ready to pay now?. I appreciate if anybody can share similar experiences.
Congratulations on a positive outcome to your interview. How wonderful that the client offered to reimburse you. It's a great sign of recovery in the making.
You have two options.
Keep in mind that Marriott properties with minor exception are franchises and have regional back-office operations with operational procedures that vary. To undo a point redemption may take patience on your part. Good luck.
In my experience it is difficult to change a stay post-hoc, but that does't mean you can't try.
Given the circumstance the points have been subtracted from your account and the hotel has notified Marriott rewards that you used an award--i.e., perhaps case closed.
But there is alwasy a way, and I hope it can be fixed.
Please let us all know what you find out.