The new mantra at major Marriott hotels is that "we used to do that but not any longer."
is the potential for suite upgrades, they are being saved for folks who pay and pay full price; gone are the comped breakfasts when the lounge is closed on weekends' gone are the turndowns (when requested means "when we remember" apparently.Gone is the choice of newspaper at the door (based on recent history at one location--not a system wide survey.)
is the willingness of the Marriott associates to be friendly and accomodating in major hotels. Not gone is the willingness of senior personnel to explain why the things mentioned above are gone, sadly.
And so it goes....
I agree, SteppingStones. All to often, the expectation has become, "I don't know what to expect." I stayed Sunday night at one of my favorites, West Des Moines Marriott, and including my car, there were six vehicles in the parking lot at 9pm. The concerige lounge was closed, but I was given a complimentary appetizer in the bar. Without asking, I got the "upgraded" (corner) room on the concerige level (even at the gov't rate), and I suspect that if I had asked, they would have put me in a suite as they have many other times. The staff was pleasant and helpful, as usual, but you sense the anxiety when you speak with them. I received my USA Today at the door in the morning. I'll be at another of my favorites all next week -- Fairview Park Marriott, VA -- and I suspect the concerige lounge will be closed all week so I'll be interested to see if as usual they offer breakfast in the restaurant for both my wife and I. I'll let you know. I guess my question is, are all hotels going thru this same dramatic downturn? Tough times...