First off CONGRATULATIONS on your incredible anniversary, 50 years.....that is wonderful phctourist.
For my travels only one planned as yet in the first part of the year.
There will be a few trips to Ft. Myers, Florida, and most likely an early fall trip to Europe or Hawaii. There will be some long weekend jaunts to places like San Francisco, NYC, Chicago, and still have to get to Charleston. Who knows where 2016 will take us.
Dude, I've spent enough time on the South Jersey coast when we'd travel to ACY for weeks at a time doing testing of our new software updates.....the Somers Point area is not too bad if you can stay out of Atlantic City proper. Not the armpit, there are a few other spots I can think of that are in the running for that.
Haha, it's the self deprecating nature of some of us here in NJ. Everyone else can't make fun of us if we make fun of ourselves first.
In fact most of the state is actually pretty nice. Forests, farmland, etc. I have lived in one of the prettiest parts of the state but now live in the armpit part near the Turnpike. It's sad that the only part most people see are the Turnpike, Parkway, refineries, chemical plants, smokestacks, shipping container yards, train tracks, and airports. It is actually a real sin that AC was allowed to be run into the ground the way it was. Vegas is in the middle of the desert and has been a mecca for decades. AC has an ocean, close proximity to NYC and Philly (both things Vegas doesn't have) and yet the state allowed the place to be mismanaged and stolen from for so long that half the casinos left and it is a dump.
Yes we do an annual trip to the Oregon coast and went this past March......not sure when next year we will go, but I will sure discuss that tonight with the wife. Thanks for the reminder and for helping me spend more money painedplatinum!!
Charleston is a great town. I suggest that you avoid the Marriott, though. Marriott has better hotels with better locations in the historic area.
The Marriott had a great staff and good shuttle service to the historic area, but the hotel is tired, the Cl is terrible and the rooms desperately cry our for renovation.
Make sure you eat at SNOB. Halles Chop House is also wonderful but very expensive.
I am not just a little concerned at the moment. I have a reservation for next February at the new JW in Cabo. I made the reservation on points, and point savers no less, like you, for an Oceanfront room, and there is no mistake about it. I specifically recall that when I was booking the reservation on points, there were - for my dates and much to my surprise and delight - three room options available on points: Partial Ocean View, Ocean Facing and Oceanfront, and they were remarkably all the same amount of points. I thought it was remarkable, because when booking on points (and I always book well in advance), I have never seen multiple room options (usually on points, only a garden, mountain or partial ocean view is offered and we can only hope for a full ocean view upgrade.) I made the reservation, and printed it. It specifically says, "Oceanfront." I only wish I would have also saved a screen shot of the rate page, showing all three room options, for the exact same amount of points. Anyway, I was just reviewing my future reservations, and when I pulled up this reservation, it was changed from "Oceanfront" to "Ocean Facing" (a downgrade.) Of course, now the only options available on points are the partial ocean view. I contacted Platinum reservations, and their attitude was, "Well, I don't see any Oceanfront for points in the inventory at all, so therefore ..." When it was clear that I was not going to let the matter rest, they transferred me to Customer Care, who sort of had the same attitude (like, ma'am, the option doesn't exist - My thought bubble: Well ya, not anymore!), but said they would forward the issue to the hotel property, which is supposed to respond by email within 5 business days. REALLY? I told her politely that I was a bit disappointed with the customer service regarding this matter. She then said she would expedite it to 48 hours. I am shaking my head here.
Does your reservation still say Oceanfront?
pluto77, I booked a similar oceanfront room on points (they called it gulf front - on Gulf of Mexico) at Crystal Shores a few months ago because the website said it was the same amount of points as for a partial gulf view or gulf side view. When I got there, I was indeed given a gulfview room which was magnificent, but when I looked at my MR account a few days later, they'd deducted an extra 10,000 points for then "upgrade" - ugh!!! The website never said anything about extra points for an upgrade. Sorry I know that is not helpful, and I didn't challenge it. Just wondering what is wrong with the website as you've apparently had some problems as well.
I'm sorry to hear that, clebert. I wouldn't have taken the 10K points deduction lying down, on principle, but that's just me.
"Say what you mean and mean what you say." A contract is a contract. One's word is one's word. A property doesn't get to market a product, confirm an agreement and then - change their mind. Of course if they want to change how they offer a product to future customers, I take no issue with it, however whatever confirmed agreements they've already offered, accepted and confirmed must be honored. Otherwise, they are being dishonest and untrustworthy.
We were on the fence between Cabo and Kona for February. We chose Cabo to take advantage of the good offer, which they appear to have backpedaled on, without notice even. Fortunate for me that I just happened to check.
Our reservation is Ocean Facing View, but I think that is what I actually booked or maybe not, hmmm good question. It looks like all the Griffin Club and Suites are the only rooms that have Oceanfront listed and not for points. Wonder if they reconfigured the rooms near the end of their final building stages? I'm going to have to see if I kept the reservation someplace or deleted it as I do at times. Then again, don't believe we will spend much time in the room so it may not be a big deal. Or it could make for a few hours of tinkering around with different rates to see what I can come up with!
IAHFLYR, like I mentioned above, they can do whatever they want with their rooms, so long as they don't mess with a pre-arrangement that they've already made with me or anyone else. It's not just bad business, it's dishonest and inconsiderate as well, since they didn't even bother to provide notification. Not feeling very valued by this property at the moment.
While I appreciate the idea about spending little time in the room, I must say that an oceanfront balcony is in fact a big deal to me. There is little so sublimely exquisite as morning coffee with a (private) panoramic vision of the world that is to die for, along with the sound of crashing surf, and an ocean breeze. Same for pre-dinner nibblies and drinks at sunset, or a midnight commune with ocean and sky by the light of a moon reflecting on the water, in the privacy of one's own rented space. Do I want a view of the ocean that is framed between two buildings or do I want an ocean view that spans 180 degrees? I want it all and I'm not ashamed to admit it. Which is why elsewhere I've opined that I would rather pay the price for the guarantee of an exquisite, panoramic ocean view, than take a chance on points. And another reason why it's important to me that this property has to all appearances, done a bait and switch.
I agree with all you are saying and more, love the 180 degree view and the waves while enjoying a cocktail or wine in the evening or night, morning as well with juice and such. Now you've got me all cranked up and guess I have to call them as well.....thanks pluto77 for hitting me in the head.
And the bait and switch all while the joint isn't even opening for at least six more weeks. BAD
Working with carat and the team on this, we have heard back that the wording is dependent on the hotel. They have informed us that at some locations, Ocean Front and Ocean Facing are the same, yet at others an Ocean Front is directly on the beach first level, and Ocean Facing is at any level facing the Ocean. They would be happy to research your reservations to determine if the rooms you booked were honored. Please send me or anyone on the moderation team a direct message with the reservation / booking confirmation number and we'll have them investigate for you.
Thank you for working on this. Below are screen shots of a reservation page for this property. I couldn't get the whole list on one shot, so I scrolled and took two shots. As you can see, for this property, there are both ocean facing and ocean front rooms.
Hope this helps.
We have heard back from our team and they have advised that your reservation is for an Ocean Facing Room for March 29-April 3, 2016 (5 nights) at the JW Marriott Los Cabos Beach Resort and Spa in San Jose Del Cabo. They informed us that they spoke to Bernie, the Rooms Controller at the hotel, who advised them that due to the ongoing construction, the room types they offer and room descriptions at this property have changed. The "Ocean View" guest room will have just an ocean view, while an "Ocean Facing View" will have a view of both the ocean and the mountains.
Is "Ocean Facing View" the type of room you were looking for?
Once again, thank you for you and carat's tenacious work on this. I really appreciate it and so please don't take my response personally.
3/29-4/3 is not the reservation in question. Please forget about 3/29-4/3. The reservation in question is 2/16-2/21 2016. The conf# is 91933040. There is another one for 2/15/2016 for one night that is identical and also has the same issue. It is #91961843. Both reservations are point reservations. Both reservations were made for Oceanfront rooms. Please see the photo image of my printed reservation below, which was printed from the Marriott reservation confirmation webpage when I made the reservation, and which clearly says, just like the webpage did, Oceanfront. My issue is that I booked an Oceanfront room. Since I booked the reservation, it has mysteriously changed. It - essentially - has been taken away from me.
About Bernie's "explanation"... which did not address my issue. Now I am sure that Bernie and Company have floor/architectural plans that they are working with, and thus they know exactly how many rooms are in their inventory and what the room types are. And I'm certain, that being the consummate professionals that they are, they would not post a room type to available inventory for someone to book if it indeed did not exist. And I'm equally certain, again providing their consummate level of professionalism, that if they did offer availability of a certain room type, which was then booked, that they would not change the room type without contacting the guest. If they did, it would be irresponsible, inconsiderate, unprofessional and just plain bad business, would it not? Am I wrong about this? OCEANFRONT. Not ocean view. Not ocean facing. Not partial ocean view. OCEANFRONT. Is Mr. Bernie saying that there are mysteriously no longer any OCEANFRONT rooms at this property? Because if he is, then - and again, please see my screen shots of room types that are currently available to book - why are they still listed on the public facing reservation page as available to book?
"Bernie, the Rooms Controller at the hotel, who advised them that due to the ongoing construction, the room types they offer and room descriptions at this property have changed." REALLY? The hotel is supposed to open in October, well, Community Manager's Blog says October, but the website says November , and they don't know what rooms will be available in - Late February?
Construction monstruction. Not buying the Bernie talk one bit. Here's what I fear is going on. When they first decided that they were ready to start accepting reservations, in their eagerness, they offered point savers including point savers with Oceanfront rooms, which is what I booked, then they later realized that they were leaving too much money on the table, and decided to renig on it, by making the oceanfront rooms more elite by only offering them for cash and at the Griffin Club rate. Hey Bernie, as I've said before, that's fine, but you can't do it after a guest has already booked the offered room type at the offered rate.
Is this how Marriott lets their franchisees do business under the Marriott name?
In our email correspondence with the team, I made sure to point out that your printed confirmation said "Oceanfront" and that was neither of the options listed ("Ocean View" or "Ocean Facing") when they received the response from Bernie. They replied that your "Oceanfront" booked room is now considered an "Ocean Facing" room and then gave us the description of what that meant. I can ask them if it's possible to have the wording changed so "Ocean Facing" is what reads on your reservation and what's listed on the site for future bookings. I want to double check and make sure that "Ocean Facing" is the type of room you want originally were looking for before doing so - with both the view of the ocean and mountains. Please let me know and I will see what they say about changing this on the site and your confirmation. Thanks!
Now you've got my inquisitive side to deal with in regards to Bernie. Like pluto77 I completely respect your work and thank you for it however; what you've been told is something which I would like more explanation on.
Ocean Facing that has both ocean and mountain view......what does the balcony face the ocean or the mountains because there is a HUGE difference. I don't want a balcony facing the mountains and a window facing the ocean? Yes I got the point saver then had to move my reservation a week or so and ended up with no point saver but a free night so I might be confusing myself as usual!! .
Message was edited by: IAHFLYR
NO. Ocean Facing is not what I originally booked and not what I want! I originally booked Oceanfront, which is exactly what I wanted, exactly what was offered and exactly what I booked!!!!!
I cannot stress this enough. Ocean facing is not the same thing as oceanfront.
Oceanfront is not ocean and mountain view. Oceanfront is ocean view. Period. There are no mountains. There are no buildings. There is only ocean.
The problem is that the wording on my reservation NOW reads ocean facing, when it should read oceanfront, like it read originally when I booked the reservation.
Oceanfront is NOT now considered ocean facing. How do I know this? Because both oceanfront AND ocean facing are options on the reservations webpage!!!!! And there is a price difference!!!!! Oceanfront is more expensive as it is more desireable.
I am trying not to be frustrated.
Got it, I completely understand your frustration with the site still listing 4 types of rooms to potentially book when Bernie is saying there are now 2 options. I'm getting back in touch with our team now, and will keep you posted! Sorry for all the back & forth, want to make sure you get what you booked!
I received an email from the Guest Services Manager at JW Marriott Los Cabos Beach. He offered an apology for the confusion and confirmed our reservation for an oceanfront room.
Many, many thanks to you for your tenacity and willingness to help resolve this issue. You are much appreciated!
YES! I'm so happy to hear this! Thank you for letting me know, I am glad the Guest Services Manager was able to get in touch with you. I will thank our team for assisting in this.
All that's left now is the wait for you to enjoy Cabo! I went 4 years ago and it is my second favorite place I have visited in the world, mostly because of the picturesque view of the rock formations. Make sure you take a boat trip to see them up close and spend some time on the beach at the rocks - this was taken with my camera from the little boat we took!
Please thank your c/s team on my behalf as well.
Yes, El Arco at Land's End! Beautiful shot! We can't wait to go back. Have you ever seen the Americas Cup racing yachts there? There are retired Americas Cup racing yachts that you can race right there in the bay. These are multi-million dollar, high-tech yachts, and we really did race them! Of course, we were the laborers - the grinders - but it was still very exciting. We ended up doing it in the pouring rain, as is how these things sometime go, but it was a total blast!
And boy has Americas Cup racing changed in just a short amount of time. Look at this!
I just did some checking. They don't offer Americas cup yacht racing excursions at Cabo anymore. Guess I'll just have to live with the great memories that I have of doing it. You can still do a very pleasant sunset tour on one of these yachts though. Guess it will have to do.
It was! And next year? Chicago! (Louis Vuitton Cup, anyway).
I'm still in the world of the living, just not much on the Marriott site -- it's become something I no longer recognize so I usually only check in about once a month and then delete about 150 mostly Marriott messages. I am still staying mostly at boutique hotels, but since this past year for me has included mostly Luxor, Egypt, and Athens, I have actually ended up becoming, without even desiring to do so, a Hilton Elite member (they have fabulous hotels in both places, whereas Marriott has none).
All is reasonably well except for crackling joints, colds caught increasingly from seatmates on planes etc. How about you?
Great to hear from you Prof and keep those crackling joints well lubed and visit us once in a while you Hilton gal! I'm wonderful, headed out in a bit for a charity golf event sponsored by a Japanese Restaurant near, all the Sushi you can eat after so I'll come home and probably pass out!
Sounds extremely frustrating, pluto77!! Not sure if you were able to reach a resolution with the Customer Care team, so if you'd like, I can work with our team to take another look. Just let me know
carat and you might have to look at mine as well so it could be a two fer!!
I know Marriott has to be able to go deep into the techie department and be able to tell us what room type was booked regardless of what is shows now.
Let's switch gears for a moment and talk about something much more pleasant than reservation snafus. I found out that californian will be in Cabo the same week as us. The purpose of her trip is whale watching and she introduced me to a certain whale watching company.
Check this company out: Whale Watch Cabo. They have a couple of different kinds of tours. Private boat tours that look like they are proximal to the Sea of Cortez, where you can get up close and personal with humpback whales, and then the Magdalena Bay Gray Whale Nursery Flight Tours. This looks really top notch and world class. The guides are marine biologists, and it's not just a tourist attraction, but an organization that also focuses on whale research, study, education and conservation. The Mag Bay tour involves a flight on a small plane. IAHFLYR, I was wondering what your thoughts are about that.
The whales migrate from Alaska/Canada to Baja between November and April to mate and give birth. There will be a lot of baby gray whales on the Mag Bay Flight Tour. I really want to do it. I just don't know how to go about vetting the aircraft and flight ops. Look at their track record, I suppose.
The flight tour seems like a different type of thing, but interesting. The picture of the plane looks like a Piper Seneca (PA34) and should hold five passengers plus the needed pilot. The cost doesn't seem outrageous either for that much flying and lunch to include a shuttle to/from SJD. Nice stuff and thanks for posting it.