HI. Can anybody clarify this for me? All of a sudden I see that my account has a certificate for a CATEGORY SIX one night stay. In my many years with Marriott, I have had many certificates for a category 1-5 night stay, but never just for a category six property.
I just tried to use this certificate for the EWR Renaissance. Surprisingly, this is a level 5 property. [ I say this because last week I stayed at a Fairfield, and that was a six. Go figure...]
The agent I spoke with said she could only apply this certificate to a level six property. She said she had never heard of such a thing in her three years with Marriott.
I cannot call MR because it's too late at night.
VERY perplexing. Can anybody enlighten me? Thanks!
Call the 800 number, jackier325, because it sure sounds like someone gave you bad information.
If there's a new rule that says you can't use the certificate for a lower-tiered property, that would be big (and, frankly, strange, nay, inexplicable) news...
That is very odd, jackier325! I'd definitely like to have our team look into this. We will keep you, and the rest of the community, in the loop.