I recently tried to book some rooms on the Marriott website only to find it was sold out. I went to a third party to book the same hotel and dates and rooms were available so I booked them. When I showed up at the hotel I was told you do NOT get Reward points for rooms booked by a third party. Basically Marriott sold the rooms for those dates and others, and now will not reward points for stays
Sounds frustrating, jsnwater. I am unsure of Marriott's policy in regards to selling rooms to third party websites and how that effects the unsold rooms for a particular night. I would like to reach out to our team in hopes they can provide clarity around this. Once they do, I'll definitely let you know.
I'd also like to welcome you to the Insiders Community! This is a great forum to share your travel experience, recommendations and search out the inside scoop for many destinations. My name is Cara, carat, and I am one of the moderators here, along with KatieC, deannad and lindseyh. If you ever have any questions or comments, please feel free to reach out to any of us.
I have also included a link to our Getting Started Guide, if you'd like to take a look.
When you book through a third party you don't get elite credit or points and if you want your status recognised it's always wise to add your reservation by calling ahead and adding your rewards number to the reservation I never got in the lounge when it happened to me on the rare occasion I he'd to do it
I am and have been a world traveler for most of my adult life. Due to the sharp increase in prices overall this past year, I booked more third party stays through my travel benefits sites. I was informed that though I would not receive points I would receive nights credits.
Once I chased the credit, I was told in email by the elite services that I would not receive points or nights credits.
I feel that if Marriott receives any funds through me and I stay a night I should receive the credit for it. I don't like to be told one thing by one representative and another by a different representative. Looking like not everyone is on the same page.
Also, I arrived later than I wanted one night without calling ahead, I figured it was paid in full and I would still have it, the front desk gave it to someone else and I was out the night and the monies. Ug. I was on the road, and took a nap in the car. Never had that happen in my life.
Also, the service and recognition is not the same when they know I am 'just a third party guest' and not recognizing that I am a member. Even when I report my member status, oh, well your reservation is third party. An excuse to use less than 'normal' status service. I was not amused. That was my experience around third party last year.
I would have the next elite status for all the nights I stayed in 2016. They still weren't free or anything like that. I hope that Marriot's service to all elites improve this coming year. I really do like the stays otherwise..