I am hoping under the 'Spirit to Serve' ethos, someone from Marriott Rewards will pick this up and give me a clear answer! I tried to book a Saturday night at the Birmingham Marriott in the UK for late September but there was no availability. However when I then tried both the Friday and Saturday nights then there was availability. I also noticed that the room rate was more than double the normal rate for this hotel. I suspect this is due to a nearby event in the Birmingham Arena. Whilst I fully understand Marriott taking the opportunity to charge higher prices based on demand, I am angry that forcing a double room rate and a 2 night stay instead of 1 is verging on profiteering and is on par with what we have all seen in the banking industry in the last few years (and we all know what happened there). Being a Lifetime Platinum, having been loyal to the brand for 20+ years I find this appalling to say the least. So Marriott cough up and lets see what you have to say about this!
With Platinum status did you attempt to invoke the 48 hour rule - requesting a reservation that must be provided if 48 hrs in advance. If rez is not provided there is a cash penalty to the Platinum member?????
Hi bobevans, and welcome to the Insiders forum.
Thank you for taking the time to post your question. We would be happy to check with our team on this. Could you please send me a message with your Rewards number and contact information so we can provide that to them?
The Insiders forum is more than asking and answering questions. From travel tips and recommendations to photography, the sharing of news and industry updates, this place is a good resource for everyone. The community here is helpful, travel savvy, and always willing to provide support to their fellow travelers.
Again, welcome to the Insiders family. We look forward to seeing more of you around here!
I sent you a private message, bobevans. Please let me know when you get it.
so just to let you know. I finally got through to someone at the hotel and they confirmed that for that weekend only bookings for 2 nights were being accepted. However when I threw in the Lifetime Platinum card they then relented as and said I could have 1 night but not on points and at £250 - way way over the normal rate. So as this constitutes an offer of a room the $100 rule does not apply. I will not be accepting the offer thank you - I spend enough money with Marriott through the course of a year and tens of thousands getting to Lifetime status. Not being ripped off and paying over the odds just because there is an event in town.
I have a trip to Galveston in February and the same thing happened to me. I was looking to book a one night stay Saturday to Sunday but it comes up not available but when I put Friday to Sunday it's available. I can't say the prices are higher than usual but we are forced to stay an additional night as the hotel is closest to the cruise port. Good luck with getting an answer. I will be following the feed to hear what they have to say.