4 Replies Latest reply: Aug 30, 2015 10:19 AM by 702rugbyref RSS

Grand Opryland Hotel Nashville Tennessee

jefften Platinum
Currently Being Moderated

I have stayed in Marriotts for over 30 years and have totaled over 1,000 stays in over 25 countries. I have also stayed at all levels from Towne Place to JW. The Gaylord Oprland was a major mistake for Marriott to acquire. The service is horrible. We had to change rooms and they lost our luggage then told us they gave away our 2nd room as we were out too late When they found the luggage and the room we were awaken to drills and jack hammers at 08:15 and were told we were informed with a letter under the door which we never received. I was offered 10,000 points for the inconvenience. We were finally moved to another room. Marriott needs to train the employees better here. This was not the quality that I would expect not from any 4 start hotel but certainly not a Marriott.

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Location Brand Hotel
gaylord
  • Re: Grand Opryland Hotel Nashville Tennessee
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Thanks for sharing, jefften.  Was this a stay you had recently?  I'd like to share this with our team. 

     

    Welcome to the Insiders Community!!  This is a great online forum in which you can share your travel recommendations, experiences and even ask questions to the many travelers like yourself.  My name is Cara, carat, and I am one of the moderators here along with, deannad, lindseyh and KatieC.  If you have any questions, please feel free to reach out to any of us. 

     

    I have included a link to our "Getting Started Guide," if you'd like to take a look.

    Getting Started Guide

     

    Looking forward to hearing more from you!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Grand Opryland Hotel Nashville Tennessee
      jefften Platinum
      Currently Being Moderated

      I was there a few weeks ago August 11 and 12

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Grand Opryland Hotel Nashville Tennessee
        carat Community Manager Marriott Associate Silver
        Currently Being Moderated

        Yikes.  Definitely doesn't sound like a pleasant experience. 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Grand Opryland Hotel Nashville Tennessee
    702rugbyref Platinum
    Currently Being Moderated

    Not a good experience at all.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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