First, I'd like to welcome you to Insiders!! This is a great place to share your travel experiences, recommendations and ask questions to fellow Rewards members. My name is Cara, carat, and I am a moderator here along with, deannad, lindseyh and KatieC. If you have any questions, please feel free to reach out to any of us
In regards to your post, can you send me a private message with your Rewards number? I'd be happy to look into this for you. I'll work with our team to provide you with the best answer.
Thanks in advance!! Can't wait to hear more from you!!