2 Replies Latest reply: Aug 24, 2015 11:44 AM by carat RSS

Points

jenny1981 Member
Currently Being Moderated

I Just stayed at the opryland hotel and when I log in to my rewards account it says I have earned any points. Why is this?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Points
    bejacob Platinum 38 Reviews
    Currently Being Moderated

    It can take up to 10 days for points to show up. Usually they are credited to your account within a couple days (add a day or two to cover the weekend). If after 10 days you still don't have the points, you can fill out a missing points request online. I prefer to call the customer service line as they tend to fix issues more quickly. You may be asked to provide a copy of your hotel bill.

     

    Hopefully by midweek, your points will show up and you won't have to do anything.

     

    Message was edited by: bejacob

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Points
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Great question, jenny1981bejacob is correct, it can take up to 10 business days for the points to show up.  His suggestions on how to escalate the issue are spot on as well.  But if you would like, you can send me a private message with your Rewards number, the dates and location of your stay, as well as the best way to contact you, and we can provide support too. 

     

    Welcome to the Insiders Community!! This is a great place to share your travel experiences, recommendations and more.  It is also a great place to see what other Rewards Members are saying.  My name is Cara, carat, and I am one of the moderators here along with lindseyh, deannad and KatieC.  If you have any questions, please feel free to reach out to any of us   Looking forward to hearing more from you!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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