Hi yosof - We definitely don't like to see this. Can you send me a private message with the details of your stay so we can look into this for you?
Bed Bugs have been seen a lot more lately. It is becoming more uncomfortable to stay in hotels.
Could you please check why Marriott has removed luggage racks from the rooms when they say to prevent getting them in your suitcases, keep them off the floor. I have been staying in Hiltons lately and they have them.
I did notice that there were no luggage racks... I forgot to request them - I was a bit stunned that it was a full service Marriott and they said they didn't have slippers. The carpeting was indeed old..
Received a nice upgrade, otherwise though.
How are bed bugs generally dealt with, especially with Marriott properties that could really use refurbishing? I don't like the trend of bed bugs becoming more common - here I thought I was just unlucky twice this year. (42 nights so far - most were bug-free)
I actually had another stay in early June with bed bugs too - but this was at a certain luxury property that was closing in July, due to not having been renovated for 26 years. It was at a great rate, and again, the staff was great. They loved their property and were sad that it was closing.
Not sure how to deal with these situations - they tried their best, given limited resources?
Looking into all of this (thanks for the message, yosof). Thank you for bringing this to our attention and apologies for the inconvenience.
I've withheld hotel names because I'm usually on this site to complain about inordinately bad service - or safety issues that affect the entire property (such as windows that open upwards so high that people can [and nearly did] fall out the window when trying to open the window). The staff were excellent and my stay great otherwise - except for the bites.
My post was primarily asking about what Marriott's policy was, especially for properties that really need to be refurbished. (That and also - what's with the omission of slippers in full service Marriott properties that have super old carpeting?)
For the record:
San Mateo Marriott - last weekend (I've stayed at this property several times already.)
Ritz Carlton Phoenix - mid June (first time and last - the hotel has now closed, sadly...)
Apologies for the (yelling and screaming) but along with broken fire alarms, bed bugs is a danger.
I noted that I am reserved in SF in ten days - not at that property but at one in the City.
If I was to stay at the airport I would have been really upset if I stayed at a property and had a safety issue that was known by others on this site in advance.
I hope you understand my methods and desire to make this site useful to the community.
Pleasant (trouble free travels)
WHY IS THE NAME OF THE PROPERTY BEING WITHHELD ? IS THIS A NATIONAL SECURITY ISSUE?
I spend fifty to one hundred nights in Marriott properties a year! I have (as all of us do) the right to know in advance of booking if there is a problem with a property.
This is an obligation of the original poster as well as the Marriott corporation. I cannot believe there is not more interest from the community about this issue of transparency.
Seriously, the integrity of this site is in question if the information is not made available.
misterchk and others asking: please know that we will never try to hide or censor any information from you. We strive to be as transparent as possible. While we can't confirm that this issue is bed bug related, the property in question is the San Mateo Marriott San Francisco Airport.
Well I had a look at yosof's thread and he mentioned both the establishments as the San Mateo Marriott and the (now closed) RC Phoenix. He mentioned the names quite openly following your post indicating he had an obligation to do so.
The only censorship I've noticed on this site was when I suggested an individual was a foaming-at-the-mouth-loony, that got me a telling off and the removal of the words, but not my reasoning, and another occasion when I used the word "arse" and the word came out as ****
SO, no, I see no brand-censorship here!
Our team assured us that Marriott has very strict standards of cleanliness for all of its hotels, which either meet or exceed public health department regulations, including pest control. Routine inspections are conducted in guest rooms, and associates undergo training so that they can identify signs of possible pest presence. When there is a concern, the appropriate steps are taken immediately to remediate whatever problem they find. This includes, among other steps, removing the room from inventory and engaging a pest elimination expert.
I wasn't aware that this site as well as it's postings seem to be subject to censorship.
This is evidenced by the refusal of allowing the community to know the name of the property.
Which leads to the a question as to the purpose of this site. A question which will be posted in a new discussion.