I have been a Gold member for several years with a couple of years at Platinum, obviously based on my travel patterns. As I am in the travel industry, I utilize the travel rate which is a special rate. Usually, the rates are $5-$10 less than the AAA rate. Almost not worth the aggravation, but every penny my company saves is a good thing!!! Now, Marriott has decided that they will enforce a policy that was never enforced in the past. If you use a special rate, you will no longer receive points and nights. Hilton does not have this policy, and my company has a corporate agreement with them. I have always chosen Marriott with the travel rate because it was often cheaper than our corporate rate with Hilton. Plus, I am a fan of Marriott. I will qualify as a Gold member by the end of August again, but that will probably draw the line for me. Even today, I received an email from Hilton stating that they wanted me back. With my travel pattern, I will probably add another 30 nights this year. Marriott won't get them. Maybe there is too much profitability at Marriott that giving points and nights on a rate that is $5-$10 less than a rate that receives points and nights isn't worth it.
I remember reading a discussion on this topic earlier this month somewhere on here regarding travel rate discounts and lack of MRs. I am not sure this is applied across the board on other special rates however. I would like for one of the moderators to chime in on this. Thanks!
702rugbyref is correct that the prior discussion was about the special travel rate. I don't qualify for that and have never used it. However, I stay all the time on either AAA rate or Senior rate. I believe that I always receive credit for those stays. I will certainly watch for credit in the future in light of this discussion. I don't think there is a problem with getting credit for those rates, but look forward to hearing more.
So I qualify for the travel rate because I am an airline employee. Oftentimes, this rate is not available because it is capacity controlled. And quite often it is only about $5-$10 less than the AAA rate. So if the travel rate is not available, I use the AAA rate which still gets points and nights. The crazy thing is that Marriott is willing to let go of good customers for just a few dollars. Hilton does not have this restriction, along with all other hotels. According to Marriott rewards, this rate was never eligible, but now they have started to enforce it. When I spoke to the guy today, he asked me if I would leave Marriott because of this, in which I replied yes. Why would I stay if I get no benefits??? His reply was simply, "sorry to see you go." Total nonsense. Keep an eye on your nights and points people!!! Marriott has made changes that only benefit them!!!
This does not make sense to me. I frequently travel using the Govt./Military rate, which is usually a lot cheaper than five dollars below the AAA rate and I get full credit for all my stays.
I would expect that Marriott would not want to alienate the travel industry.
Actually, if all Marriott is losing is five or ten dollars per night, why would they want to alienate such travelers?
Could someone from Marriott please jump in to this thread.
In July, I stayed at the Miami Airport Marriott, where the travel rate was $93 and the AAA rate was $98. The current travel rate at the JFK Airport Fairfield Inn is $160 and the AAA rate is $170. I stayed at the Montreal Airport Marriott (gorgeous hotel, by the way) and I paid $160 with the travel rate while the AAA rate was $169. No, Marriott should not try to alienate the travel industry people. I work at airports and we have irregularities which require hotel use. I push everybody to Marriott properties because I know the displaced passengers will receive a high standard. I don't have to do that. I can push them to a cheaper hotel with a little less of a high standard.
I have written much about this change on here and Flyertalk.
The communication from Marriott has been blunt and has lacked a satisfactory explanation as to why this policy has changed, Like other posting I fail to understand why the TVL rates have been excluded from nights and points credit, when they are often more expensive than other discounted rates and even most corporate deals.
I have been a huge Marriott fan for many years, pushing my customers and friends over to Marriott properties whenever I can. I no longer do this, and I have now found since Marriott really upset me by doing this I am staying at a variety of other brands and getting some great service at hotels I never would have tried before. I still feel upset about it, but Marriott have made it clear they do not value my business any more and they can see from my reduction in nights that they have lost me (except for my favourite resort properties which I have had connections with for many years).
Marriott have made a serious misjudgment with this change and long term will lose out. I don't think for one minute they care though.
Sounds a bit absurd to me. I've been a Platinum Elite member for years traveling often under the Gov't/Mil rate and I am certain that Marriott would have sent out some kind of notification to it's members regarding such a dramatic policy change. Definitely worth following this one closely since I have more than 45 mights nights coming up between now and December!
Still no update from Marriott and no comment that someone is looking into this. On Saturday night, we booked 26 rooms at $299 each due to a flight irregularity. I could have used any other airport hotel as there was plenty of availability. If Marriott does not come up with a response by the end of this week, then I will instruct my teams at 9 different airports that we ban using Marriott for passengers who are affected by an irregularity. Additionally, I will instruct the staff coming over for audits and visits to these 9 airports that we utilize any hotel, but Marriott. This is really a big mistake by Marriott and they will end up losing in the long run. Funny thing is, Marriott Sales keeps contacting me for a meeting to set up a contract to use their services everywhere. Not going to happen if they can't change this policy back! Seems to me that Marriott is losing its focus on the guest.
Military rates at certain overseas location are subject to local restrictions and may be ineligible for points or elite night credit.
Rooms booked through third party online retailers such as Expedia.com, Travelocity.com, Hotels.com, Booking.com, Priceline.com, TripAdvisor.com or any other 3rd party online/mobile travel portal (regardless of how the hotel is paid) are not eligible for Points or Elite night credit. Wholesale rates, wholesale packages, Fam-Tastic rates, travel industry rates and organized tours or package bookings are not eligible for Points or Elite night regardless of booking channel.
It still does not make sense why Marriott would deny the points and nights on a rate that is only a few dollars less than the AAA rate. At times, even the AAA rate is higher! While I understand the Marriott T's & C's, they don't make logical sense. In addition to losing me, they will also end up losing all of my company's business, which can be quite significant. They just offered me 5,000 points as compensation, but no nights.
Lots of good conversation here, Insiders.
The subject matter you're discussing is covered in the thread below, with the TVL rate as the specific theme.
This has been a fairly hot topic, and there is lots of information included in the thread that speaks to the TVL rate. Given the similarity of the topics and the newness of this thread, it may serve the community most effectively to post to that thread.
In attempting to add this thread to the other, how did you go about trying to do that? copying and pasting the thread URL is an easy way to share this thread from within a comment on the other. Let me know and I can do this for you.
Regarding this topic in general, and the information that has been shared on this thread as well as the other thread on the subject of rates, I'd like to help provide clarity for you. I can share your original post with the greater Marriott team (I'm happy to do so) or look into any specific questions you have for detailed information!
It's quite interesting to me that nobody from Marriott has chimed in here. I was told by the Gold Elite desk, if it really is an elite desk, that these forums are monitored by members of the Marriott management team and they take these topics seriously. So far, I have yet to hear anything from Marriott on this thread, and it really makes me wonder if they are listening, or do you they do this to make the travelers feel important? Giving a guest the opportunity to vent and give ideas is one way a corporation makes people feel important, regardless if they do something or not. I am starting to lean to the opinion that this is all a bait and switch tactic of Marriott.
So just canceled by Marriott reservation for next week. I am "living" at JFK this month and have decided to change to the Crowne Plaza. I don't have the time to wait for somebody at Marriott to make the right decision on this topic. Marriott lost my loyalty, as well as my company's business.
On another note, the Miami Airport Marriott is giving 500 points for guests who forgo housekeeping service. Just leave the door hanger by 2am and you will receive 500 points for each night, up to three nights stayed. I stayed for two nights, but didn't receive any bonus. They owe me 1,000 points. It has nothing to do with the rate, it has to do with them being able to reduce costs by not paying overtime to their housekeeping staff when there are a lot of rooms to clean. Where are my points Marriott?????
I can tell you that I travel on a special corporate rate that is significantly cheaper than the normal rates and I always get points and nights credited to my account. The points that I accrue are much less than other guests who are paying the higher rates because the points are based off of the room rate...which I understand and I am ok with. Although, I don't understand why they would cancel the points all together since they are already devaluing your stay with less points already. I will say I will be keeping a close eye on my account to make sure I continue receiving both points/nights for my travels. If there is a change in policy, then I will make a move to another brand.
I think some people in this discussion are misunderstanding what is being discussed here. Apparently Marriott is no longer awarding points for stays on the travel industry rate. I have no dog in that fight. I guess I can see both sides of the argument, and for those affected by the change I think it is a big deal.
There is no suggestion, as far as I know, that Marriott will stop awarding points for any other special rate (such as AAA rate, Senior Rate, Government rate, etc.).