2 Replies Latest reply: Jul 28, 2015 8:48 AM by nhteacher RSS

Beware of Roaches at Fairfield Inn, Savannah (Exit 94)

nhteacher Platinum 1 Reviews
Currently Being Moderated

As platinum members, we have frequented many Marriott properties through the years and have continued our loyalty based on the overall cleanliness, customer service and amenities Marriott properties have provided.

 

Last night, our experience hit an unbelievable low.  As we were getting ready to fall asleep, a large roach made its way across our ceiling. The front desk clerk said she could not speak to us immediately since she was busy.  She did share that exterminators had recently been at the property to continue insect abatement. Maintenance showed up with an aerosol can and towel.  After spraying a healthy dose of insecticide in our room and finally catching the insect after a chase, maintenance left the room.  We asked the front desk to be relocated since one of us has asthma.  We were told nothing could be done!

 

Talk about a complete lack of empathy and customer service.  We summarily check-out and found another Fairfield Inn with strong ratings.


We would highly discourage anyone from considering this property unless you have been assured by the management that the roach/insect problem has been eradicated.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Savannah, Georgia, USA Fairfield Inn By Marriott Fairfield Inn & Suites Savannah I-95 South
  • Re: Beware of Roaches at Fairfield Inn, Savannah (Exit 94)
    joshm Member
    Currently Being Moderated

    Bummer to read this, nhteacher, but thank you for sharing. This forum is the place to do so in the manner you have here.

     

    Did you have an opportunity to speak with management of the property about this?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Beware of Roaches at Fairfield Inn, Savannah (Exit 94)
      nhteacher Platinum 1 Reviews
      Currently Being Moderated

      Update:  The management contacted us via e-mail while the original post was in the moderator review queue.   She apologized for the incident and promptly offered to credit our stay.  She did suggest the insect may have been a palmetto.  We sincerely appreciate the speedy attention by the management regarding this issue.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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