15 Replies Latest reply: Jul 28, 2015 10:55 AM by 702rugbyref RSS

Napa Marriott

richiemac Platinum 4 Reviews
Currently Being Moderated

I recently completed a stay at the Napa Marriott and would not ever recommend this property to anyone. Thankfully, I used points for my stay.

Unfortunately, they charged a $20/day resort fee. Not sure exactly where that money goes, as the exercise equipment in the sub-standard workout room and the mold on the ceiling of the bathroom were not clear indicators of where the additional resort fees were going.

I am a frequent traveler and this property is an embarrassment and I'm certain to share this with my friends/colleagues. I went to the Westin to join the wedding party and thought I had died and gone to heaven compared to the Marriott.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Napa Marriott
    KatieC Member
    Currently Being Moderated

    Sorry to hear about your experience, richiemac. We'll certainly share your comments with the hotel team. Would you like someone to contact you directly so you can further discuss your stay? If so, send me a private message with your Rewards # and contact info.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Napa Marriott
    ks77 Gold 23 Reviews
    Currently Being Moderated

    That stinks. Simple things like a clean room free of mold should be guaranteed.

     

    On my trip to Napa my wife (SPG Gold) and I stayed at the Westin as well (on points) and what an awesome property. We were upgraded to a 1BR suite and it was fantastic. Spacious, quite possibly the most comfortable bed I have ever slept in, huge bathroom with spacious glass shower enclosure with double shower head. I know we are supposed to talk up Marriott properties as this is the MRI site, but the Westin really is a stellar property in Napa.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Napa Marriott
      tishers Platinum
      Currently Being Moderated

      I would prefer that we speak the truth about the Marriott properties.

       

      They cannot change anything if we remain silent and they remain ignorant of what professional travelers expect.

       

      The employees do not stay in the hotels, we do.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Napa Marriott
        702rugbyref Platinum
        Currently Being Moderated

        I am with you. Truth may hurt but also save an embarrassment or at minimum create an avenue so others are made aware.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Napa Marriott
        Platinum 28 Reviews
        Currently Being Moderated

        Another article that supports the need for frequent travelers to air their reviews!!!!!!!!!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Napa Marriott
    702rugbyref Platinum
    Currently Being Moderated

    Thanks for the heads up as I was looking at visiting in two weekends. Not anymore! If it is that bad, Marriott ought to be shamed! Which brings to question about quality control.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Napa Marriott
    takingthehighroad Member
    Currently Being Moderated

    Whenever I visit Wine Country, I stay at the Renaissance Lodge at Sonoma.  Great property and usually receive an upgrade.   

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Napa Marriott
      ks77 Gold 23 Reviews
      Currently Being Moderated

      I stayed there in 2013 as well. I was upgraded to a cottage. It was nice. The room was plenty big and the A/C worked well. The bathroom had an enclosed shower which I like, however whoever drew up the floor plans for the bathrooms needs help. The shower was in my estimation a 4X4 foot square. I had to take care not to hit my elbows into the walls when shampooing my hair. Other than that, the property was very nice and I would stay again.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Napa Marriott
        702rugbyref Platinum
        Currently Being Moderated

        I like large showers so this is helpful...sort of like Hong Kong where only 2/3 of my body can get washed at a time because the shower is build for little people!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Napa Marriott
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      good to know on Ren

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Napa Marriott
    FTBoomer Platinum 2 Reviews
    Currently Being Moderated

    Sad to hear.  I was there last year when the Napa earthquake hit.  We were evacuated at 4am to the Courtyard in the next valley over.  I would have hoped that they would have taken the opportunity to do some upgrades following the quake (which BTW, was terrifying)

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Napa Marriott
      702rugbyref Platinum
      Currently Being Moderated

      ro ro...shake and rattle will raise the hair on the back of your neck for sure!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Napa Marriott
    vintage Platinum
    Currently Being Moderated

    I have to agree about this hotel being sub par.  I have stayed a few times both pre and post earthquake.  My last visit was terrible and when I confronted the hotel staff they were less than helpful.  Even after asking to speak with the manager I was told he would get back to me and never did.  I left a review of 1 star for this hotel and will not be back. Please don't waste your points on this hotel.

     

    On the flip side the Renaissance Lodge at Sonoma is fantastic and I would recommend to anyone.  If you are looking to save some points and don't mind driving a bit further the SpringHill Suites in Napa is extremely accommodating, clean, and very friendly.  I would stay at either of these long before returning to the Marriott.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Napa Marriott
      ks77 Gold 23 Reviews
      Currently Being Moderated

      Good to know. I am thinking of a return trip to Napa in the next year or so and was thinking of using points. The Renaissance in Sonoma is nice, I had a cottage and it was pleasant. I was looking to maybe try the Napa FS Marriott but after reading this it makes me not want to. I am not a fan of the SHS brand but if it means a decent room and better service I will use it. I stayed at the FFI for one night with a Chase cert in 2013 and while certainly nothing special, it fit the bill. Not far from the wineries, breakfast included, and room was decent. All in all not a bad property.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Napa Marriott
      702rugbyref Platinum
      Currently Being Moderated

      I have stayed in the Napa SHS and support your comment. There are several wineries nearby as well.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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