Hello, muuurph, and welcome to Marriott Rewards Insiders!
You've come to the right place to share this, and I'm happy to help! My name is Josh (joshm), and I am part of the community moderator team for the forum. Go ahead and send me your Rewards number in a direct message. From there, I can engage our team and investigate what you are experiencing.
Additionally, and as you have probably seen, the Insiders site is a wonderful network of folks that are always sharing experiences, insights and recommendations, collections of travel photos, and news about Marriott and beyond! Please, explore the page and see what this place has to offer for yourself. Feel free to reach out to lindseyh as well with any questions or concerns. We're here to help the community!
I'll follow up with more details on your account, and again, welcome.
Thank you for reaching out. We are working to resolve these technical difficulties. Please keep an eye on the thread below for updates to come.
I assume by your post you think this is a non-issue. I will say it again, while I am not that concerned about the actual points missing, the fact that it also erased your current lifetime status is concerning to me. Besides the card that was sent years ago (and discarded I think), there is no where else to go on the system to confirm that you are Lifetime Platinum and that that this is confirmed by Marriott. Let's say they did lose the data, that would mean I would somehow have to go back and prove that I already made the Lifetime Platinum status. Yes, I would hope that if I called, Marriott Customer Service would be able to look up and see that somewhere and confirm that I am Lifetime Platinum but the fact that the information has now been missing from the system for ... a month? is concerning to many of us.
Quite the opposite - I'm in agreement with you about this issue being an issue, but it's actually a symptom of systemic issues with most of Marriot's IT processes, including many that are not specific to their website (how the properties post points, rollout of policies, general lack of automation. The list goes on, but for now this "wart" of the LT points being MIA for nearly a month is something we're all baffled by, and Marriott's lack of "customer care" or even a real response other than to "assure us it's being addressed" is rather pathetic IMHO (now there's an old term for ya).
Try this post - you'll see how much "trying" and how little progress or update to ETA. This has been going on since 6/23:
I suggest you follow the post in the link below. There are so many popping up with the same issue and it's really not being addressed proactively.
Tommo781 please weigh in on my post below - it's up to over 1000 views, with 3 CMs having responded, and zero real communication regarding
1. What's happening
2. What's a projected *Estimated Time to Complete the fix
3. Anything else that would shed *some* light on the problem
*Note: Estimates can be broad, but "soon" is not an estimate. Wouldn't you agree?
---> Post is here ----> Lifetime points missing and other IT woes unofficial tracker
Hmmm still showing zero and not showing that I have already achieved Lifetime Platinum status. Seems like it would have been fixed by now and still now official message that it is an IT problem and being worked on? What is taking so long? At least show that I am already Lifetime Platinum.