10 Replies Latest reply: Jun 9, 2016 7:45 PM by jerrycoin RSS

Niagara Falls Marriott Fallsview and Spa Disappointment

boilermakerkev Platinum
Currently Being Moderated

The views are excellent no doubt but outside of that has anyone else out there had a less than satisfying experience at this hotel?  We stayed over Canada Day and were very disappointed in the hotels woeful unpreparedness for handling such volume of families.  I have stayed at other "Full Service" Marriott's that are clearly geared up for conventions - and excel at such events - during the week but when it comes to weekend guests and the families the property just doesn't seem to get it.

 

From not staffing the concierge lounge on the holiday (it was locked zero access) to indifferent hosts at the mezzanine restaurant, to poor communication to me and my wife of how these issues were to be handled upon check in, the service and communication levels did not live up to expectation.

 

Then there is the elevator issue...truly an embarrassment with redundant calls chasing other calls, all five elevators, when operating, go to the 18th floor but only three go to upper floors with no way to specifically call those elevators.  Creates chaos and long waits.

 

Anyone else been there recently experiencing this or am I just the lucky one?

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Location Brand Hotel
niagara_falls
  • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
    clebert Platinum 21 Reviews
    Currently Being Moderated

    We had a wonderful stay at the older Marriott property at Niagara, Gateway on the Falls.  Try that one next time, maybe?  It was actually less expensive than the Fallsview and is literally right next door.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
    702rugbyref Platinum
    Currently Being Moderated

    Good to know as my wife and I were planning a weekend getaway in September. I heard the Sheraton is very nice.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
    joshm Member
    Currently Being Moderated

    This is unfortunate to read, boilermakerkev, but welcome to Insiders.

     

    The post right here is what this place is all about. Although an experience that was less than stellar, the sharing of experiences to seek help and inform the community is the backbone of this forum. From tips and recommendations to photography and news, this site is a great resource!

     

    Don;t hesitate to reach out to me (joshm) or lindseyh with questions or concerns. We make up the moderation team and we're here to help! On that note, I'd be happy to connect you to our team in order to discuss your experience and get help. If this is something you would like to do, send me DM with your Rewards number and contact information to get started.

     

    Thanks for posting, and we look forward to hearing more from you in the forum.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
      scottishtea Platinum
      Currently Being Moderated

      I have stayed a both Marriott properties in Niagara Falls,ON

      My most recent stay was at the Niagara Falls Marriott Gateway on the Falls.

      It was during Christmas and the concierge lounge was not open during the holiday time.

      I believe this is standard operating procedure during holiday times.

      Gateway did give us more dinner coupons which did not help because our package included dinner coupons so I asked what else they could provide.  They did adjust our bill by $25.00 which I found to be acceptable.

       

      Busy time travel is always a difficult call and it is hard to know when they will be busy or not but I would suggest for

      September travel you won't have any trouble at either Marriott property in Niagara Falls, ON.

       

      I have stayed at the Gateway more times and I do enjoy this location the best.

      The staff is helpful and their restaurant was pleasant with decent food choices, adult beverage choices, and a very good steak dinner.  Look at Travel Zoo for deals in September.

       

      I suggest you try both the US and Canadian version of Travel Zoo to see what special deal packages might be available for this time period.

       

      www.travelzoo.com - URL for US site

      www.travelzoo.ca - URL for the Canadian site

       

      I know of the Sheraton but still prefer Marriott. 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
    fschumpert Platinum 22 Reviews
    Currently Being Moderated

    I've stayed at Niagara Marriott and have traveled there on day trips. For me, there is not too much to do there, other than take boat trip down under the falls. I've not found any place I'd recommend for food.

     

    However, as I posted to another insider, I'd suggest finding a nice B&B at Niagara by the Sea, a small village before you arrive at Niagara (coming from Canada). This is a lovely spot, with many fine restaurants, and safe community, and if you want to visit Niagara (favorite tourist spot of many), you can always drive over for a visit.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
    taxman193 Platinum 11 Reviews
    Currently Being Moderated

    I have to say we have stayed there and absolutely loved it ! They took very good care of me with an upgraded room that was larger and had an excellent view. They provided some Platinum benefits which I thought were great including free breakfast for the weekend. We went there for a concert at the casino so we kept busy but I love this hotel and can't wait to go back. Sorry your experience was much different.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
      ssindc Platinum 42 Reviews
      Currently Being Moderated

      My experience squares with taxman193 - the suite overlooking the falls was one of our family's favorite Marriott rooms, ever, anywhere...  [For others' reactions on this topic, see: Re: Favorite Marriott Views????  ]

       

      Yes, yes, it's a large, crowded, institutional hotel ... and it fits right in, because the city is horrific (crowded, touristy, over-priced, unappealing), but - if you've never seen the Falls (or you want to take kids or grand kids), this property is a jewel.

       

      Hey, jerrycoin, and erc, you want to weigh in on this?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
        jerrycoin Alumni Steward Platinum 60 Reviews
        Currently Being Moderated

        ssindc,

         

        Thanks for the prompt to contribute!

         

        My experience was only stellar.  The room was fantastic, the CL was beautiful, and the 10th floor was great.

         

         

        Sorry to hear about @n8's experience.

         

        Here are some of my favorite photo's from Fallsview:

         

        IMG_2566.JPG

        The view from the room!

        IMG_2579.JPG

        The CL Manager is a "History Expert" on the falls!

        IMG_2602.JPG

        Dinner at the revolving rest. is reasonably priced and breathtaking.

         

        IMG_2615.JPG

        Our favorite place to visit was Niagara on the Lake!

        IMG_2616.JPG

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Niagara Falls Marriott Fallsview and Spa Disappointment
    n8 Gold 2 Reviews
    Currently Being Moderated

    I Gotta admit, I'm quite dissapointed In my stay here at Niagra Falls Fallsview so far...my last night after a week in various Marriotts (Brampton,  detroit, Courtyard in Niagra last night) and this has been only a few hours but it has been bad. Ok, but indifferent check in( I mobile checked in) then key wouldn't let me into lounge(very small btw).then key wouldn't let me back into room...went down stairs, got a new key...didn't work....got another set of keys, they worked but got to room and tv remote turned on tv but didn't work after 5 min, fridge in room doesn't seem to work...had someone up to fix tv(which was very prompt) and look at fridge....offered to give put another fridge in the room but I declined I've already filled a recycle box with ice so no point.  oh yeah, for some reason it took me 4 tries to get onto wifi...I just need to vent...we,be spent 4 nights in other properties this week and had great service and It just is disappointing to have a shotty experience on the last night of a trip. The marriott at rennisance detroit is great, and the service was super...this is my 30 something night this year and had great stays all over the us and Canada  so perhaps im due for a sub par stay...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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