From today's Wall Street Journal, interesting reading: The Mystery of Vanishing Hotel Reservations - WSJ Among other things, the article explains:
When overbooked, hotels make the decision on which customers get “walked,” the industry term for moving clients to other hotels. Industry experts say guests get selected for bumping based on how long they plan to stay, which rate they pay, whether they are important clients or part of a group, and what time they arrive to check in.
In a lifetime of traveling, I've only been "walked" twice - both times well after midnight - and both led to satisfactory (or better than satisfactory) results:
Has anyone ever had a less-than-satisfactory experience being "walked" at a Marriott property? (If so, what was your rewards status? Platinum, Gold, Silver, none)
An interesting read. Thanks for sharing, ssindc. This sounds very frustrating, especially if it's happening so late at night! After a long day of travel, all you want to do is go to sleep!