Is there any way to tell from the "activity" listing in one's account how a "0 points" stay was redeemed? I'm sure I used 10,000 points for a night, but it looks like not one but two cat 1-4 promotional certificates have disappeared from my account (and I know they weren't expiring until next April), so something mysterious seems to be going on. Anyone have any thoughts? ic
If a points redemption was used for a stay, you should see an entry under activity for it, such as in your case -10,000 and the date that it was ordered. If you don't see that, then probably one of your free night certs on file were used/applied to your stay.
for example, on 6/13, I made a reservation for one night at a cat 8 property for 8/6. So there is an entry in my activity dated 6/13 for an award ordered for -40,000 points. Once the stay is completed in August, it will then post the hotel stay and the stay date, and 0 points earned for the stay.
if you don't see the -10,000 point posting, and you would prefer to indeed have used points instead of your cert, call c/s and they can sort it out for you (provided you get a competent associate). They have done this for me in the past. They can also show you how to be sure in the future that you are using your points or your certs. Additionally, there are posts on Insiders that explain how to do this too.
Welcome to the Insiders forum, familyvacation.
This is a great post to share with the community here. Additionally, folks like me (joshm) and lindseyh are here to help address any questions or concerns you have about Rewards or the site. We make up the moderation team for the forum.
We'd be happy to connect you directly to a specialist in order to address your concerns. If this is something you would like to do, send me a direct message with your Rewards number and the best way to reach you.
I'd also encourage you to explore the forum for opportunities to engage! There are lots of wonderful people in this family that are sharing recommendations, insights, tips, photography, and news related to Marriott and all things travel.
Thank you for posting!