We recently visited the Springhill at the Savannah GA Airport location and was disappointed to discover there is no more complementary tea and coffee in the lobby. We were told this is part of the new Springhill service standard. Not sure if this is a local or national policy but with no restaurant close by it did not meet our standard. We will not be staying at this location again with so many good properties next door including Fairfield, Hampton Inn and Holiday inn that still provide complementary coffee service in the lobby.
Perhaps I was not clear they do serve coffee at breakfast but not during the rest of the day.
Message was edited by: rbbird
Interesting, and thanks for sharing, rbbird.
If you'd like to speak with someone about this, send me a direct message with your Rewards number and a way to reach you. I'd be happy to connect you in order to discuss this topic.
I am part of the moderation team for the forum here at Insiders, rbbird.
I'm here to help in event that you need assistance, be it Rewards related or tied to traveling in general.
Given your post, I can connect you to a specialist in order to hear your concerns and talk them out with you directly, should this be something you choose to do.
Apologies for any confusion.
Thank you for clarifying your position I trust Marriott appreciates your volunteer service. Even though I believe my issue is self explanatory I am always more than happy to talk with a Marriott customer service employee. Naturally I am particular who I release my Gold account number to for it currently has a 180,000 plus balance. After this is not about me but about abusive and noncompetitive customer service policies that the Marriott chain is moving towards.
Richard, if you haven't already, put double security authentication on your MR account. That is, have a login for the website as well as a 4-digit password for when you call in. I did this after reading a story about someone's Hilton Honors account getting ripped off. If you call customer service, they can set up extra security for you.
I'm still amazed at how coffee makes a huge difference whether people decide to stay at a hotel or not. At how one beverage can affect the business so much. We all know America and many parts of the world have a serious addiction to the caffeinated drink, why on earth would business decide to take something like that away is beyond me. Courtyards at least have the bistro to buy your cup of coffee if you really need it.
It's hard to say whether it would impact my decision to stay or not. I've found most hotels coffee to be either too weak, warm, or tasting like it's been sitting there for hours. I love coffee and almost every day visit a Starbucks before work and after for a cup of black coffee. I may be a snob, so the hotel coffee would probably not affect my choices as I could go without it. On the other hand, people like my mom who would drink the shttst of the coffee and still love it, would sway her decision.
Still, some coffee is better than none I guess. Specially when so many people's decision depends on it.
I have gone so far as to tote a compact one-cup coffeemaker in my checked baggage so as to have coffee making abilities in my room (in NYC where in room coffeemakers are a rarity). But I'm with ya on the SHS lobby coffee. Not so great. I'll pick a place with CL access just for the coffee which is usually not too bad!
Thanks for the clarification. If they no longer serve complimentary coffee in the morning, that would cause me to stay elsewhere, especially since the complimentary breakfast is a key benefit. What is breakfast without coffee? I'm not surprised that they don't keep it out all day. I've noticed that at other hotels lately. I don't mind that as much because it usually tasted old and burnt. That is one reason I really appreciate the brew by cup coffee in many FS CL.