18 Replies Latest reply: Sep 19, 2015 6:49 AM by Far East Man RSS

Elemination of coffee service by Springhill

rbbird Gold 1 Reviews
Currently Being Moderated

We recently visited the Springhill at the Savannah GA Airport location and was disappointed to discover there is no more complementary tea and coffee in the lobby.  We were told this is part of the new Springhill service standard.  Not sure if this is a local or national policy but with no restaurant close by it did not meet our standard.  We will not be staying at this location again with so many good properties next door including Fairfield, Hampton Inn and Holiday inn that still provide complementary coffee service in the lobby.


Perhaps I was not clear they do serve coffee at breakfast but not during the rest of the day.

 

Message was edited by: rbbird

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Savannah, Georgia, USA SpringHill Suites By Marriott SpringHill Suites Savannah Airport
  • Re: Elemination of coffee service by Springhill
    jerryl Platinum 2 Reviews
    Currently Being Moderated

    haven't heard that . I stayed around three months ago and they still served coffee

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Elemination of coffee service by Springhill
    superchief1 Platinum
    Currently Being Moderated

    If Springhilll Suites follows the path of Courtyard, this will be very disappointing and will provide more incentive to seek non- marriott properties. I hope this is an isolated circumstance. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Elemination of coffee service by Springhill
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    It doesn't sound right....The fact that SHS provides the complimentary breakfast certainly would include a hot beverage.

     

    Was this an all day thing or just in the evening?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Elemination of coffee service by Springhill
    joshm Member
    Currently Being Moderated

    Interesting, and thanks for sharing, rbbird.

     

    If you'd like to speak with someone about this, send me a direct message with your Rewards number and a way to reach you. I'd be happy to connect you in order to discuss this topic.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Elemination of coffee service by Springhill
      rbbird Gold 1 Reviews
      Currently Being Moderated

      Who are you? What could you do?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Elemination of coffee service by Springhill
        joshm Member
        Currently Being Moderated

        I am part of the moderation team for the forum here at Insiders, rbbird.

         

        I'm here to help in event that you need assistance, be it Rewards related or tied to traveling in general.

         

        Given your post, I can connect you to a specialist in order to hear your concerns and talk them out with you directly, should this be something you choose to do.

         

        Apologies for any confusion.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Elemination of coffee service by Springhill
          rbbird Gold 1 Reviews
          Currently Being Moderated

          Thank you for clarifying your position I trust Marriott appreciates your volunteer service.  Even though I believe my issue is self explanatory I am always more than happy to talk with a Marriott customer service employee.  Naturally I am particular who I release my Gold account number to for it currently has a 180,000 plus balance.  After this is not about me but about abusive and noncompetitive customer service policies that the Marriott chain is moving towards. 

          Richard Bird

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Elemination of coffee service by Springhill
            pluto77 Alumni Steward Gold 25 Reviews
            Currently Being Moderated

            Disappointing, perhaps, but - abusive?

             

            rbbird,

             

            As far as releasing your Marriott rewards number to someone, joshm is a trusted Marriott Associate, although you might want to consider editing out your mobile phone number from your own reply above, which can be viewed by everyone.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Elemination of coffee service by Springhill
            clebert Platinum 21 Reviews
            Currently Being Moderated

            Richard, if you haven't already, put double security authentication on your MR account.  That is, have a login for the website as well as a 4-digit password for when you call in.  I did this after reading a story about someone's Hilton Honors account getting ripped off.  If you call customer service, they can set up extra security for you. 

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Elemination of coffee service by Springhill
            joshm Member
            Currently Being Moderated

            Of course!

             

            Just a heads up though, I removed your phone number from this post so it's not visible to the public.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Elemination of coffee service by Springhill
    jm1991 Gold 3 Reviews
    Currently Being Moderated

    I'm still amazed at how coffee makes a huge difference whether people decide to stay at a hotel or not.  At how one beverage can affect the business so much. We all know America and many parts of the world have a serious addiction to the caffeinated drink,  why on earth would business decide to take something like that away is beyond me. Courtyards at least have the bistro to buy your cup of coffee if you really need it.

     

    It's hard to say whether it would impact my decision to stay or not. I've found most hotels coffee to be either too weak, warm, or tasting like it's been sitting there for hours. I love coffee and almost every day visit a Starbucks before work and after for a cup of black coffee.  I may be a snob, so the hotel coffee would probably not affect my choices as I could go without it.  On the other hand,  people like my mom who would drink the shttst of the coffee and still love it, would sway her decision.

     

    Still, some coffee is better than none I guess. Specially when so many people's decision depends on it.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Elemination of coffee service by Springhill
      clebert Platinum 21 Reviews
      Currently Being Moderated

      I have gone so far as to tote a compact one-cup coffeemaker in my checked baggage so as to have coffee making abilities in my room (in NYC where in room coffeemakers are a rarity).  But I'm with ya on the SHS lobby coffee.  Not so great.  I'll pick a place with CL access just for the coffee which is usually not too bad!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Elemination of coffee service by Springhill
        joshm Member
        Currently Being Moderated

        I'd be curious to know how many others tote their own coffeemakers. This isn't the first time I've heard this.

         

        Thanks for sharing!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Elemination of coffee service by Springhill
          boomer Platinum
          Currently Being Moderated

          I don't tote my own coffee maker but do have acoffee/tea baggie in my caryone with spare packets form hotels in case I want an extra cup as well as a few tea bags and some Starbucks single serve instant coffee for when I crave another coffee or tea.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Elemination of coffee service by Springhill
    rlswider Platinum 7 Reviews
    Currently Being Moderated

    Had coffee this morning at a different Springhill saw it last night when I checked in might be a local decision i guess but its a surprise to me 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Elemination of coffee service by Springhill
    superchief1 Platinum
    Currently Being Moderated

    Thanks for the clarification. If they no longer serve complimentary coffee in the morning, that would cause me to stay elsewhere, especially since the complimentary breakfast is a key benefit. What is breakfast without coffee? I'm not surprised that they don't keep it out all day. I've noticed that at other hotels lately. I don't mind that as much because it usually tasted old and burnt. That is one reason I really appreciate the brew by cup coffee in many FS CL.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Elemination of coffee service by Springhill
    Far East Man Platinum 1 Reviews
    Currently Being Moderated

    I was at the Springhill BWI airport this week and they had complimentary coffee.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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