It is time ...2010 for all the hotels in the Marriott family to have free internet service. It would be a great promotional feature to advertise and would help all their members. Why can the Fairfields, Courtyards, Res Inn etc. have free internet and yet the full service hotels do not? Doesn't make sense and surely would not be too difficult to switch over...especially the hotels in the U.S.
I totally agree!!
My corporate rates have internet access included, so I know it is possible for Marriott to offer the service for free. Apparently the revenue stream generated is big enough that they dont want to let it go.
One of my big problems with their system is that they say it's 24 hours, but your service ends at noon. Most people do not check-in at 12:01 and check out al 11:59 so there is no way to get your 24 hours. There are so many things Marriott could do to alleviate our discomfort in this area.
Suggestions for Marriott:
If you are going to charge for 24 hours, then give 24 hours from the time the service is purchased.
Offer a cheaper hourly option - $5 for 3 hours or something along those lines.
Include free Internet for your elite members.
Offer free internet as an option for the amenity.
Offer a purchase-for-points option.
With over 30 million Marriott Rewards members, it ~is~ time for complimentary internet service for Elite and a discount for basic members. At the end of the day, Marriott is a business. Requiring a Marriott Rewards ID, a valid credit card on file, full contact information, acceptance of Terms of Service combined with an opt-in for other services protects the brand, guests, franchisees, travel partners, facilities and infrastructure.
pltmpri -- I think you nailed the basic reason for not giving free internet at full service Marriotts. "Apparently the revenue stream generated is big enough that they dont want to let it go."
But, I think your suggestion to offer free internet as an option for the amenity is a very reasonable solution.
Personally, I don't need or use the internet when I'm at a hotel, so the 500 pts are worth more to me than a $15 amenity.
"Its absurd to pay almost $14.00 for internet that usually is not very good to begin with."
So why pay it then if it's low quality anyway. If you base your decision on where to stay on quality/price of internet service, there are plenty of other possibilities where the service is free and maybe better, both inside and outside of the Marriott chain.
I heard Bill Marriott say it himself on Cavuto. The reason they charge for the internet at the premium hotels is no one has made an issue of it. So it's time for us to rise up and say ENOUGH! I agree; 2010 with free internet would make a great promotion. After all, we all know that travel is way down.
For the first time I must disagree with posts stating that it is time for free internet in all Marriotts. The time is not now, but rather two years ago when Marriott's competition began converting over to provide free internet access to their guests. It further irks me (can I say "pisses me off"?) when a desk clerk "reminds" me that the service is free in the lobby and sometimes in the C. Lounge. That's what I want to do - schlep my computer and paperwork to the lobby so that an hour or so of internet work doesn't have to show up on my expense report. I'm also reminded that the price includes local and long distance phone calls - kind of the same way that my cell phone is set up.
As a platinum elite who stays predominately at Marriott and Renaissance, I too am amazed that we still pay for internet access. At a minimum, it should be free to gold and platinum members. With over 125 stays this year, I have spent a significant sum on room rates at these properties, only to pay again for internet access. What is most galling to me is that it is free at the low priced chains, like Fairfield, CY, Springhill, etc.
We couln't agree with you more. On our last trip we went to McDonalds located right next door to the Brussels Marriott to use the free wireless internet and across the street in Ghent also to McDonalds. In Bruge we stayed at the Best Western and had free internet throughout the hotel. What's up with Marriott?