3 Replies Latest reply: Jun 13, 2015 6:11 PM by flyingsouth RSS

Don't make this dumb mistake.....

flyingsouth Platinum
Currently Being Moderated

Recently, my husband and I were flying home  out of Syracuse, NY and got stuck overnight because our departing plane never arrived due to "weather conditions" in the northeast.  United did not provide any hotel vouchers, since the delay was weather related so naturally I got on the phone and booked us into the nearest Marriott (which turned out to be not all that close and did not have an airport shuttle).  I was happy thinking we could use the cat 1-4 certificate from my credit card, but when we checked in was told that needed to be pre-arranged over the phone.  Since we were in no mood for more hassles we just put the room on hubbys  Marriott Visa card.

 

In the back of my head I knew that my United MasterCard has some travel insurance included with flught purchase.  Once I looked into it I could have kicked myself.  Had we used the United card we could have been reimbursed for the cost of the hotel room/ breakfast and the round trip cab fare, but since we used the Marriott card we were not able to take advantage of the insurance!  I'm sure most of you are too experienced to make that kind of rookie mistake, but I thought someone might find it useful. ( The only other time I was stuck overnight it was due to mechanical issues, so I did get a hotel voucher.)

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Don't make this dumb mistake.....
    CariJ Marriott Associate Member
    Currently Being Moderated

    Oh no! Sorry to hear about your experience, flyingsouth. Thanks for sharing with the Insiders family.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Don't make this dumb mistake.....
    Jsucool76 Gold
    Currently Being Moderated

    the Marriott premier card (and most every visa signature, world, and world elite mastercard) offers travel insurance/trip delay insurance. as soon as something like that happens, look for the card you bought your ticket with, and call up customer service immediately. they'll connect you with the benefit administrator and you'll be all set to go. make sure you read the terms and conditions of the benefits before your next trip to see what is and isn't covered.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Don't make this dumb mistake.....
      flyingsouth Platinum
      Currently Being Moderated

      Thanks, I will definitely keep this in mind  for the future, but....... It had been a long day and I was dealing with bronchitis so not thinking  too clearly at the time our flight was canceled.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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