55 Replies Latest reply: Jul 12, 2015 3:48 PM by misterchk RSS

misterchk's HALL OF FAME AND SHAME

Platinum 28 Reviews
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(NOTE:  This DISCUSSION/BLOG's purpose it to state my opinion of properties that I have recently been a guest.  There is rarely a week that passes that I don't awake in a Marriott branded property.  I believe I see and experience service,  property condition, and an overall view of a property  based on a business traveler hoping for a comfortable stay without any unnecessary aggravation.  Said opinions are based on my experience with Marriott the last fifteen years. The opinions posted are that of a   a business traveler.  I suggest to members looking for reviews based on vacation/pleasure travel to search those sites dealing with  that type of travel experience.  Furthermore I will list the actual dates of stay. )


2-4 June, 2015 - RENAISSANCE HOTEL BOCA RATON FLORIDA

Previous visits to Boca I stayed at the Boca Raton Marriott - a fine property.  Suggested by business associates I switched to the Renaissance.

When a business hotel can "double" as a resort it acts as a welcomed relief from the day's business activities and stress.  Entering this property you have a feeling that you are about to begin a vacation at a tropical resort.  Although advised by staff that it is scheduled for major renovations it is extremely well maintained.  The staff could not have been more attentive and my upgraded junior/executive suite was extremely spacious  and included all the amenities that a "road warrior" would require.  With those attributes, including a full service CL I personally would choose this property each time I visit Boca over the Marriott a few blocks away (same price range).

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Boca Raton, Florida, USA Renaissance Hotels Renaissance Boca Raton Hotel
San Diego, California, USA Marriott Hotels & Resorts Marriott Marquis San Diego Marina
New York, New York, USA JW Marriott JW Marriott Essex House New York
  • Re: misterchk's HALL OF FAME AND SHAME
    Platinum 28 Reviews
    Currently Being Moderated

    June 11 -12, 2015 - MARRIOTT MARQUIS SAN DIEGO MARINA

    When  checking in you are advised that the breakfast you would expect to be available in the CL has been relocated to the San Diego Ballroom in the North Tower it doesn't take much logic to assume "crowds"!

    My preference  when choosing a property is not based on the size.   It is my desire for quiet and slow pace after a day of business. This is a grand, wonderful, large property. Just not my choice where I hope to relax after work - my stay was due to convenience and associates that I was meeting with.

    Unfortunately the hotel reminds me of it's cousin the MARRIOTT MARQUIS TIMES SQUARE. You are dodging convention crowd throughout the property, lines at the taxi stand, and crowded CL conditions. The  staff, albeit very helpful, behaved like robots. That said, the rooms are spacious and include all amenities desired.  My upgrade (as a Platinum Premiere) was a room with an exceptional unobstructed view of San Diego/Mission Bay but still a standard room.  My choice would be one of the other Marriott properties in the "Gas Lamp" area.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    Location Brand Hotel
    San Diego, California, USA Marriott Hotels & Resorts Marriott Marquis San Diego Marina
    • Re: misterchk's HALL OF FAME AND SHAME
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      Thanks for the advise

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      We've stayed at the San Diego Marina twice and NEVER again.  As you mentioned misterchk it is a convention haven and very cold.  We much prefer the quiet relaxed Coronado Island Marriott and the island itself.  If we want to go into downtown one can take the ferry over to the Marina or make the short drive.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      702rugbyref Platinum
      Currently Being Moderated

      I have cancelled my upcoming reservation here because of this as well as the parking costs. I am now going to take my business elsewhere - Bahia Resort...non Marriott.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      clebert Platinum 21 Reviews
      Currently Being Moderated

      We stayed at the San Diego Marquis as a family and had no problems at all.  Maybe we timed it when it wasn't too crowded.  I loved the poolside bar service   New York Times Square Marquis is somewhere I will not stay again unless I absolutely have to.  I did not like the 70s era open atrium - so noisy.  I did not like the weird space-age elevator pod system.  I did not like the rooms, although they are quite large for NY.  The CL was good, though.  But I just don't like the vibe of the NY Marquis at all.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: misterchk's HALL OF FAME AND SHAME
        Platinum 28 Reviews
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        clebert

        Next time in San Diego consider the Coronado Marriott - take a look at the Villa accommodations on the bay. 

        They have a "water taxi" that takes you across the bay to the Marriott Marquis - you go from a quiet serene world to the the hectic side.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: misterchk's HALL OF FAME AND SHAME
          iahflyr Platinum 26 Reviews
          Currently Being Moderated

          The Coronado villas are just wonderful.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: misterchk's HALL OF FAME AND SHAME
            Platinum 28 Reviews
            Currently Being Moderated

            IAHFLYR

            (does your family know we are meeting often here  LOL)

             

            Must tell you about last year - sitting on the patio of our Villa at the Marriott (Coronado) - look up and to our shock - the USS Carl Vinson passes by -  By the time we could find a phone or camera it was too late!!!

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: misterchk's HALL OF FAME AND SHAME
              iahflyr Platinum 26 Reviews
              Currently Being Moderated

              Nope, not telling them either. Last time we saw the USS Nimitz docked while we took the America's Cup sailboat tour around the Island.  That thing is amazing.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: misterchk's HALL OF FAME AND SHAME
          clebert Platinum 21 Reviews
          Currently Being Moderated

          Will do. Is that on/near the beach?  Beach access would be a plus, but I think I looked at that place once and it was on the harbor or bay or some non-beach waterway.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: misterchk's HALL OF FAME AND SHAME
            Platinum 28 Reviews
            Currently Being Moderated

            No Beach like the Del - it is just across the bay from the Marquis

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: misterchk's HALL OF FAME AND SHAME
    Platinum 28 Reviews
    Currently Being Moderated

    May 16-17, 2015 - JW MARRIOTT ESSEX HOUSE NEW YORK

    (Many visits the last few years)

    There is not time or enough space for me to describe a crown jewel in the Marriott chain.

    I did have an unusual experience on the dates above that I would like to make public - along with all my joking about being a Platinum Premiere.

     

    Checking in I was delivered the "canned" statement "THANK YOU FOR BEING A PLATINUM PREMIERE".  I immediately answered that "It is well know amongst the insider community that if a Platinum Premiere presents his identification along with a five dollar bill the member the memer is immediately rewarded with a large cup of coffee at any Starbucks".  Laughingly the reception agent said, "Well, guess what?  We have 55 Platinum Members registered (so far)  in the hotel this evening. You are the only Platinum Premiere AND you are the only one upgraded to a suite".

    MY APOLOGIES FOR THE SARCASM - Unfortunately you can't "teach an old dog new tricks" and I probably will continue to be sarcastic from time to time.  Let me say, though, Thank you Marriott - to have such wonderful accommodation in easily one of my favorite hotels in the United States, was a highlight of a business trip which I didn't expect.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    Location Brand Hotel
    New York, New York, USA JW Marriott JW Marriott Essex House New York
    • Re: misterchk's HALL OF FAME AND SHAME
      Jsucool76 Gold
      Currently Being Moderated

      I loved the essex house except lounge breakfast was way too crowded (but it's NYC) and thry didn't even offer me bell service when I checked in.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: misterchk's HALL OF FAME AND SHAME
        Platinum 28 Reviews
        Currently Being Moderated

        I'm so "cheap" - maybe I should say "thrifty" - I very rarely ask for luggage assistance.  There occurs from time to time a longer stay necessitating a larger suitcase but with the advanced wheels I usually make it my self.  In any case, I am due there next month and will see if aid with the bags is offered without asking.

         

        I share your concern with the Lounge - I excuse the crowd as it is one or two of the best CL breakfast spreads (lounges) that I have experienced.  A good comparison is that place on Times Square which I avoid like the plague that has the worst (in my opinion) breakfast offerings of all the Marriotts in New York (that I have stayed at - and than includes more than half (Manhattan). (I'm an early riser - "suffering from a condition known as terminal old age" - I rise quite early and have found most (including the Essex) CL's are quite empty and quiet at 6:30 AM.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: misterchk's HALL OF FAME AND SHAME
          kharada46 Alumni Steward Gold 10 Reviews
          Currently Being Moderated

          Me too misterchk, but if you ever stay at the Wailea Beach Marriott, take it!  Many of their buildings don't have elevators... not fun lugging your luggage up 2-3 flights of stairs!!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: misterchk's HALL OF FAME AND SHAME
            Platinum 28 Reviews
            Currently Being Moderated

            My friend, I have spent MANY points at that establishment - but all trips there were for PLEASURE (love the adult pool) and when on vacation I splurge and make them carry my baggage and ME TOO (sometimes, when getting an ocean front room they take you in a golf cart!!

             

            Pleasant travels

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: misterchk's HALL OF FAME AND SHAME
              kharada46 Alumni Steward Gold 10 Reviews
              Currently Being Moderated

              Ah, I'm glad your experiences there have been better than mine misterchk! You gotta come to Oahu sometime too

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: misterchk's HALL OF FAME AND SHAME
                Platinum 28 Reviews
                Currently Being Moderated

                kharada46

                 

                I travel (and stay over) in Honolulu (Waikiki)  once every fifteen years.  This visit is necessary to remind me why I don't like Honolulu as a vacation destination. 

                The Marriott Ko Olina (they are giving up management of that property) now has the Disney resort next to it and it creates (in my opinion) to much noise and crowds............I hope to find quiet when in Hawaii  (Am I getting old== LOL)

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: misterchk's HALL OF FAME AND SHAME
                  kharada46 Alumni Steward Gold 10 Reviews
                  Currently Being Moderated

                  LOL, I see misterchk!  I don't blame you.  Yup, the JW Marriott Ihilani is becoming a Four Seasons now, though we're getting a Ritz-Carlton Residence in Waikiki not far from the Courtyard. 

                   

                  How about staying at the Turtle Bay in North Shore on Oahu? 

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                  • Re: misterchk's HALL OF FAME AND SHAME
                    clebert Platinum 21 Reviews
                    Currently Being Moderated

                    Any word on whether Marriott will let us use MVC points at the RC Residence in Waikiki?  Not sure how those RC residences work...  Seems to me that Marriott doesn't have very good offerings on Oahu, so this would be a nice option.  What's going on with MVC Ko Olina?  One of the posts says something about Marriott giving up management?  We like going to that one with the kids, although I like Waikiki Beach a lot better than those lagoons at Ko Olina.  Those are ok but don't seem like real beaches to me.

                    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                    • Re: misterchk's HALL OF FAME AND SHAME
                      Platinum 28 Reviews
                      Currently Being Moderated

                      Marriott gave up the management - and I'm NOT sad.

                      The Ko Oliina resort is literally steps from the new HUGE Disney development and the area has literally become "Disneyland"  thousands of screaming kids running all over the beaches. 

                      Adding to the problem of a relaxing vacation is that the beaches are very popular with locals. Consequently space on the beach is a real issue.

                      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: misterchk's HALL OF FAME AND SHAME
            ks77 Gold 23 Reviews
            Currently Being Moderated

            With my love for Maui and the staying at the property always a possibility, I will have to remember this!!!

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: misterchk's HALL OF FAME AND SHAME
              Platinum 28 Reviews
              Currently Being Moderated

              @ks77

              If you tell anyone I said this I will have to put out a contract on you - My favorite hotel on Maui is the Fairmont Kea Lani.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: misterchk's HALL OF FAME AND SHAME
                ks77 Gold 23 Reviews
                Currently Being Moderated

                Lips are sealed. I love the Fairmont there too, had a great stay with the wife there. I actually love the Kaanapali Beach Hotel as well but for totally different reasons. Amazing location, cost, and awesome aloha spirit from ALL staff.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: misterchk's HALL OF FAME AND SHAME
                  kharada46 Alumni Steward Gold 10 Reviews
                  Currently Being Moderated

                  ks77 and misterchk,

                   

                  I've never stayed that the Fairmont, but the Grand Wailea is a fine property too!  Though last time I stayed was before it was absorbed into the Hilton universe.  The Sheraton in Ka'anapali is another longtime favorite.  My current aspirational property on Maui is the Andaz Maui  

                   

                  Oh, for the ultimate peace and quiet, there's the Travassa Hana.  No TV or wifi in room... or clocks for that matter!  But nice rooms (from what I've seen, never stayed) including seaside cottages

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                  • Re: misterchk's HALL OF FAME AND SHAME
                    Platinum 28 Reviews
                    Currently Being Moderated

                    The only problem I have with the Grand W Mr. K is the crowds (with as many pool slides they have I go nuts there) - When the kids were younger they were occupied for hours at a place like that - now at my advanced age I need peace and quiet  (LOL)

                    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                    • Re: misterchk's HALL OF FAME AND SHAME
                      kharada46 Alumni Steward Gold 10 Reviews
                      Currently Being Moderated

                      lol, very true misterchk.  Ok, so Andaz Maui or Travassa Hana then  

                       

                      For anyone with young kids, the Disney hotel in Ko Olina actually offers free daycare for all guests  

                      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                      • Re: misterchk's HALL OF FAME AND SHAME
                        ks77 Gold 23 Reviews
                        Currently Being Moderated

                        This is DansDeals, a site where he posts amazing deals for all kinds of things with a good percentage being travel. This is his review of the Andaz Maui. He is Jewish so some of the content obviously addresses complications with travel but most of the info is very useful.

                         

                        DansDeals.com » Blog Archive » Trip Notes: Maui No Ka ‘Oi

                        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                        • Re: misterchk's HALL OF FAME AND SHAME
                          kharada46 Alumni Steward Gold 10 Reviews
                          Currently Being Moderated

                          Thanks for the link ks77!  Despite the quirks it's still an amazing property and the service we did observe during our short visit dinner was just amazing.  But I see Dan has run into the infamous view issue with Hawaii.  Ocean view sometimes you only get a tiny sliver!  lol

                          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                          • Re: misterchk's HALL OF FAME AND SHAME
                            ks77 Gold 23 Reviews
                            Currently Being Moderated

                            Yeah the levels of views at some properties is insane. At first I thought it was ridiculous, but after a little more thought I don't have a problem with it IF they give a clear explanation and an example picture of the actual view. To have 10 levels with only 3 having pictures to go by is misleading.

                             

                            The Kaanapali Beach Sheraton has exactly what I am talking about. A dozen different room types but 6 different "views". However, on their site they give a clear picture AND floorplan. I stayed in the Deluxe Ocean Front in building 6 for my honeymoon and it was pretty awesome. If I ever go back I would be happy with the Ocean View or Deluxe Ocean View. The Deluxe Ocean Front isn't necessary.

                            http://www.sheraton-maui.com/roomsandsuites/roomtypes

                            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                            • Re: misterchk's HALL OF FAME AND SHAME
                              kharada46 Alumni Steward Gold 10 Reviews
                              Currently Being Moderated

                              Yup!  The Waikiki Beach Marriott and Wailea Beach Marriott are both definitely guilty of this ks77

                               

                              I do love that Sheraton too.  My family used to stay there every year when I was younger, though we kind of stopped after they renovated and jacked up their rates like crazy!  Would love to return some day... But even the mountain view rooms there had pretty decent views. 

                              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                      • Re: misterchk's HALL OF FAME AND SHAME
                        iahflyr Platinum 26 Reviews
                        Currently Being Moderated

                        LOL, some of us really need full time daycare and a nurse to administer our "prescribed meds" don't we jerrycoin?

                        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: misterchk's HALL OF FAME AND SHAME
          Jsucool76 Gold
          Currently Being Moderated

          I'm 21 misterchk, at 6:30AM I've just gotten about 3 hours of sleep. XD

           

          I found everything at the essex house's breakfast to be pretty good except the eggs. but the lounge was huge so there was plenty of room for all the people (for the most part) .

           

          and I don't need bell service, but at what is supposed to be an upscale hotel I'd at least like them to offer it.

           

          at my current hotel the guy came and took the bags right out of our uber and brought them in for us.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: misterchk's HALL OF FAME AND SHAME
            Platinum 28 Reviews
            Currently Being Moderated

            My fellow warrior Jsucool76  -I hope you didn't misunderstand my comment - I on your side!  If I required baggage help at a deluxe hotel and it wasn't available immediately the hotel would have one giant pain the the butt!! BELIEVE ME.

             

            If your experience happened to me I would have written the hotel immediately (if not request asking to speak to management) as well as posting here.

             

            Safe travels my young friend.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      lindseyh Community Manager Marriott Associate Member
      Currently Being Moderated

      This is a great collections of reviews, misterchk, thanks for sharing these! I'm sure these will definitely come in handy to future travelers to these destinations.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      clebert Platinum 21 Reviews
      Currently Being Moderated

      I love the Essex House.  It's one of my favorite hotels in the world.  It's such a classic beauty in a great location and so quintessentially New York.  The CL is excellent, and I get a huge kick out of the closet-sized gift shop in the lobby (although I kind of feel bad for the attendant who has to sit in that tiny space all day!).  About half of my business trips to NY put me in the Grand Hyatt at Grand Central Station which is fine, although it doesn't have much character.  But when I am at liberty to choose my own NY hotel, it's the Essex House.  Last time I was in NY, I spent a fair amount of my time lounging around at the Essex House instead of sightseeing because the Essex House is a destination unto itself.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: misterchk's HALL OF FAME AND SHAME
        Platinum 28 Reviews
        Currently Being Moderated

        clebert

         

        The Essex House IS special! I hope Marriott maintains their management contract for many years.

        I used to be a Hyatt "stayer" but I find the hotels )especially the Grand Hyatt at GC Station too busy - can't stand the lack of serenity.

         

        Good travels

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: misterchk's HALL OF FAME AND SHAME
          clebert Platinum 21 Reviews
          Currently Being Moderated

          I am not in love with Grand Hyatt NY, but I do really like the kiosks where you can check in and get your keys without standing in line.  I wish every hotel had that option, impersonal though it may be.  I hate standing in line to check in after traveling all day, schlepping luggage, etc., and whatever special lines they supposedly have for elites seem to be nonexistent, unmanned, etc. 

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: misterchk's HALL OF FAME AND SHAME
            Platinum 28 Reviews
            Currently Being Moderated

            I guess I'm a member of the dying breed that likes the human interaction when checking in.  I even refuse to use the Marriott app to check inl

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: misterchk's HALL OF FAME AND SHAME
          clebert Platinum 21 Reviews
          Currently Being Moderated

          I hear ya re Hyatt.  I recently stayed at Grand Hyatt downtown Seattle and really did enjoy that property, although it is quite large.  I have a stay coming up at Hyatt Regency downtown Chicago and kind of dread it.  That place is a zoo, and you need a map just to find your way around. 

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: misterchk's HALL OF FAME AND SHAME
    Platinum 28 Reviews
    Currently Being Moderated

    HALL OF SHAME

     

    SANTA YNEZ VALLEY MARRIOTT (Buellton, California)-  July 10 - 11, 2015

     

    An example of poor training of reception staff:

     

    Buellton, California is a small town made famous by the movie "Sideways".  It is well situated if you are travelling to the Santa Ynez Valley (Wineries and home to the former Michael Jackson home, "Neverland".  Close by Solvang as well as the small city of Lompoc  (Vandenburg Air Force Base) are served by this property)

     

    When securing my reservation (online) I included by standard request for a "Platinum Premiere upgrade to suite."  Upon checking in the receptionist advised "we have you for one night in a one BR suite"...so that went well!

     

    That was the only mention of welcome, would you like points or gift etc......

     

    I inquired about the arrangements for breakfast as the next morning was Saturday (also no CL) at this property.  I was advised by the receptionist that "they have a wonderful buffet breakfast but it is not included  in the price of the room. You can check the cost on the menu at the restaurant".  I thanked her took our keys and proceeded to our suite.

     

    Immediately upon entrance to our suite I checked marriott.com to see if the property was classified as a resort (which would exclude the provision for breakfast to Elite members).  It was not.

     

    I called down to the front desk.  The call was answered by a different individual.  I diplomatically asked if I would be receiving points since breakfast was not provided (I also inquired about my welcome points as the receptionist didn't ask).

     

    This individual said she was quite sorry that I was not asked my preference and she would insure that it was on the record I would like points.  She also asked if, in fact, I would prefer points instead of the buffet breakfast.

     

    "I was advised by the receptionist when checking in that breakfast was not provided" I answered.

     

    She then transferred my to the manager on duty which resulted in apologies etc.  We ultimately received a wonderful buffet breakfast the next morning and the trip was very pleasant in a very delightful property.

     

    I would like to reiterate that this property is wonderful.  Unusual design (should be in the middle of a vineyard). These comments were describing a staffing issue that should be addressed by the management.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      it pays to be diligent

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      clebert Platinum 21 Reviews
      Currently Being Moderated

      Did you go to the Hitchin' Post?  Is that a real place or just a made-up place for the movie?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: misterchk's HALL OF FAME AND SHAME
        Platinum 28 Reviews
        Currently Being Moderated

        Yes - against my better judgment (gave into the others in my crowd) - BOY WAS I SURPRISED!    

        Restaurants made famous by movies etc are usually lousy - what I experienced was a class "a" eaterie.

        Ranks with the best steak houses in the country.

        Meat was prepared perfectly - the sides were terrific as was the service.

        If in the area it is a MUST unless you are a vegetarian!  

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: misterchk's HALL OF FAME AND SHAME
    Jsucool76 Gold
    Currently Being Moderated

    I just saw this post. You were in my home turf in boca raton

     

    It's boring. All you can do in boca is eat and drink. I've always wanted to do a staycation at some of the hotels there to see what they're like.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      Platinum 28 Reviews
      Currently Being Moderated

      Jsucool76

       

      Besides eating and drinking I visited Boca for weddings and funerals !!!  LOL

       

      FYI - in my opinion the Renaissance is the pick between the two full service Marriott properties.  (my humble opinion of course)

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: misterchk's HALL OF FAME AND SHAME
        Jsucool76 Gold
        Currently Being Moderated

        I'd probably opt for the boca beach club + resort over any of the marriott properties, but it can be a little bit pricey

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: misterchk's HALL OF FAME AND SHAME
          Platinum 28 Reviews
          Currently Being Moderated

          Jsucool76

          Being a "West Coaster" we don't travel to Florida for beach resorts. 

          Consequently for family obligations and business the two Marriott properties are great - the Renaissance is just more delightful and "laid back"

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: misterchk's HALL OF FAME AND SHAME
    ramoneur Platinum
    Currently Being Moderated

    ...isn't it confusing to have a combined topic for both FAME and for SHAME?

    whenever a hotel name is found/connected to this topic, it can be either FAME or SHAME...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: misterchk's HALL OF FAME AND SHAME
      Platinum 28 Reviews
      Currently Being Moderated

      ramoneur

      The motivation for this discussion was the cancellation of our ability to review properties. 

       

      Consequently it is more of a personal blog of my experiences that have impact on other elite members.  Especially as to the receipt (or not) of benefits.

       

      Also, I am on a mission (as a Californian) to save water and (LOL) space!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: misterchk's HALL OF FAME AND SHAME
        ramoneur Platinum
        Currently Being Moderated

        ...ok;

        that clarifies it for me, and in this context I totally agree with your set-up ;-)

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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