I recently stayed at the downtown Chicago residence inn. Although I had read about cut backs in the evening, I had no idea that there would be NOTHING. when I asked at the front desk their response was simply we were one of the facilities that they decided to drop the evening managers hour. Please note this was not mentioned at check in. so has this happened to many of you?
Thanks for providing this update. I've been stay at the RI or Springhill every other month when I'm in the area. This change eliminates a reason to stay there so I will check out other hotels in the area. I hope Marriott realizes that these continual downgrades in benefits will erode loyalty and their hotels will become commodities for which price will be the primary decision driver.
I've never actually been in a RI for the evening reception (as I've only been on weekends) but I'd be pretty upset if they didn't offer a brand specific perk. I recently stayed in an embassy suites and the evening reception was awesome (and I assume the perk at a RI is similar, or hope it is). They had free sangria, free wine, free beer, free food. It was almost like having a concierge lounge every night for a few hours. I hope my first RI experience lives up to that expectation. haha.
Marriott needs to start taking care of consistency though. If you offer something as a perk (and I've been seeing a lot of residence inn commercials on television recently advertising the evening reception) then offer it, and demand all properties offer it if they want to be part of your brand. A brand name means nothing when there is no consistency. If one perk goes with no consequences, then others will to. It's how hotels cut costs. If there's no one there to punish them for cutting corners, then there isn't anything stopping them from doing it.