I recently downloaded the new Marriott Mobile App and can no longer check-in. The functionality doesn't even exist.
Dear Marriott - When is this going to be FIXED? I keep getting your emails to enter a contest where I can win 1 million points if I check-in online. Which I can no longer do. Your old app. worked fine.
A Very Frustrated GOLD Member in Atlanta
Sorry to hear this, danar. May I inquire what type of device you are using? I'm going to reach out to our team to see if they can advise on how to resolve. I know this is a pain, but have you tried uninstalling and re-downloading the app? I've found that this has fixed apps on my own phone that are not working properly.
Alright, danar, our team looked into this and they confirmed that the Marriott mobile app for the iPad does not have mobile check-in functionality. Only the iPhone, Android phone and Apple Watch apps can perform mobile check-in. I have, however, passed your feedback on to the appropriate department.
Hey danar, I looked into this and unfortunately there is no estimated time as to when mobile check-in will be available on the iPad. Our team apologizes for the inconvenience. I have, however, passed along your suggestion to our development team. Mobile check-in only works on these phones with the listed operating systems:
Apple: iPhone 4 (iOS 7.0 and above) iPhone 4S (iOS 7.0 and above) iPhone 5 (iOS 7.0 and above) including optimization for the larger screen iPhone 6, 6+ (iOS 7.0 and above)
Android: 4.0 and above
Hi, I am an Android user and I had been using the App since it came out. Late last year when the App got updated it released a newer and improved App. Since then i am not able to do either Check in or Check out. I get an error message "Cannot validate ID." I uninstalled the App, and downloaded again and the same error still there. Also, change the phone to a newer one and still cannot use the application to check in or out.
Android Version 5.0.2
App Version 4.1.1
Device Type HTC HTCONE
Hmm, that seems strange jortega77. I would be happy to pass this along to our team to 1) give feedback to the appropriate department and 2) to see if there is any troubleshooting we can do to get the app up and running. Just shoot me a DM with your Rewards number and I will pass your feedback along to our team.
I find the App gets "stuck" on an iPhone - it does not show the Check In button until closed (swiped up) and then reopened.
Also, in the emails on gets, the "button" to press and check in is NOT there or visible on an iPhone - clicking on the hotel photo or name takes one to the web page but no option to check in. OR it can take you to the App if open but again, no check in button unless one quits and reopens it.
I wonder if this is a refresh problem of if the previous reservation has not been closed as finished - which often does not happen until after one leaves the hotel ... (I have seen this with consecutive bookings).
Formatting of email is another problem entirely ... I often find the words "Gold Elite" are displayed as "OLD ELITE" - which I find both amusing and insulting!
IAH, don't abandon the fight our generation is trying to accomplish. We must have some human interaction in our daily life - It is refreshing when checking into a Marriott that I get to talk to someone - My daughter hasn't called from college in three weeks - only texts every hour - my wife has given up and now texts me from the den when I'm at the other end of the house!!!!!!!!!!!!!!!!!!!!!!! PLEASE DON'T USE THE APP!!!!!!!!!!!!!!!!!!!!!!!!
I was determined not to like or to use Mobile Check In…..I failed on both! Sorry, misterchk…..I resisted
Your effort is appreciated - your will power on the procedure is as weak as mine is to Jelly Bellys which I am terminally addicted!
I like and prefer human interaction as well .. but the idea of the App is good IF it does what an App is designed to do which is ONE or a few basic things around ONE theme and to do them very easily, simply and quickly by being so focussed and streamlined.
I just want it to to work ... in fact I quite fancy winning a million points but I'd actually settle for it a) working and b) being taken notice of - e.g., I've just arrived in Sky City Marriott in Hong Kong and been told my intended room on Exec Levels is NOT ready despite me having forewarned them of my arrival time .. so what was the point?
(And yes, they have got another room for me but to be told that they had a full house last night and hadn't cleaned "my" room yet (at 1pm!) does not bode well!
I have warned all of you that the "human interaction God" is VERY powerful. The God has put into action the "human interaction immune system" to start combating those programs that endangers the interaction between human beings!
You should have realized this was the cause of the Mobile App's problems.
No worries, forepar. We are currently experiencing technical issues with the Marriott Mobile App. We are working diligently to restore the application. We will definitely let you ad the community know when the App is up and running properly.
I'd also see you are new around here. Welcome to Insiders! As you may have already seen, this is a great place to talk about all things travel. From experiences and recommendations to Rewards program insight, this forum has it all. I'm carat and I moderate the community along with deannad and lindseyh. If you ever have any questions or concerns, please feel free to reach out to any of us. I've included a link to our 'Getting Started Guide' just in case you'd like to take a look.
Looking forward to hearing more from you!
Mobile app does not work on iphone6. Never used it before but downloaded wishing for a million points but all it does is spin away & then times out. Reloaded, retried etc - same thing. I am trying to check in for a stay tomorrow but not looking promising at all. All my other apps are working just fine. Is it broke? Thanks