1 Reply Latest reply: May 14, 2015 7:09 PM by CariJ RSS

Poor experience is seldom with Marriott but stay away in Midland, MI

jnewly Platinum 4 Reviews
Currently Being Moderated

I stay way too many nights in Marriotts and seldom have poor experiences.  A recent stay for business in Midland at the Springhill Suites is one of those poor experiences.  As a Platinum member, i get used to the excellence from most staff and properties.  In Midland, forget it.  The front staff was just not welcoming and when I needed a pop it was as if the lady was doing me a favor selling me the $2 bottle.  When I first arrived I asked to add a second night.  Two hours into my stay, I cancelled.  Saginaw, MI is only 20 minutes away and well worth the drive.  The Springhill Suites there is one of the best Marriott properties I have ever stayed at.  The staff and facilities are excellent.

I almost forgot, my reservation confirmation in Midland showed a $125.00 rate and they charged me $130.00!!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Midland, Michigan, USA SpringHill Suites By Marriott SpringHill Suites Midland
  • Re: Poor experience is seldom with Marriott but stay away in Midland, MI
    CariJ Marriott Associate Member
    Currently Being Moderated

    So sorry to hear about your experience, jnewly. That is certainly not the experience Marriott wishes for their customers. Feel free to shoot me a DM with your Rewards number. I intend to pass your feedback on to our team but would also like to see if we can correct the rate that you were promised in the reservation.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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