With Voice over IP (VoIP) technology, the phone calls charges to anywhere in the world are very very low. It costs few cents per minute to call anywhere in the world. Marriott is still charging outrageous amount for making phone call from the room. If you are not aware of the charges, the operator may not inform you unless you ask.
Recently I was charged more than $35 for a 5 minutes international phone call from a room at Singapore Marriott. When I communicated to the local manager, I was told that the charges are normal. The phone call cost should be few dollars not $35. I still do not believe the outrageous charges and the local management did nothing to resolve my complaint.
Is Marriott phone system stuck in 1980?
I think that we can all rest assured that it's coming. It just takes time to catch on and convert. I think that the offerings in the thread http://www.rewards-insiders.marriott.com/blogs/exclusive-news/2015/05/14/mobile-requests-are-now-live-at-select-marriott-hotels certainly are making use of this technology. New hotels being built (and not just Marriott) are certain to be utilizing this technology, not just for cheap phone calls, but also to provide other services to it's guest through this technology for an enhanced guest experience. What will drive it's implementation is competition (a major factor in the hospitality industry). Also too, recall that in "the old days", in-room telephone charges were a huge profit center for hoteliers, which all but died, beginning with phone cards and ending with mobile technology. You can bet that even with VoIP, they will still insist on profiting from it as much as they can get away with (you want enhanced, useful features? you'll be paying for it.) I think we will see these changes implemented at the rate at which industry competition will drive it. I think the rates will go down, but you know they will always find ways to squeeze out revenue. Look at how long it's taken to offer free wifi.
Hey texasuser I'm sorry to hear about that phone charge! I will pass your feedback on to our team. If you would like additional support, feel free to shoot me a DM with your Rewards number and I can connect you with someone from customer service.
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Do not want to use the word like rip off or scams for these type of services, however I have stayed at other hotels and the charges are nowhere near to what Marriott at Singapore location have charged.
I have complained to local management as corporate management passed the buck to local team at Singapore. I feel that the padding a phone bill to make money shows the desperation and not the progressive business practices which is needed in 21st century.
Like I have mentioned in my original complaint, the cost of phone calls are in cents per minute not in ten dollar per minute rate.