This content may no longer be relevant and is available for reference only. Visit Archive FAQs for more details.
The survey on the Insider's page has been up for a long, long time. Is there some other issue that Insiders might feel the need to vote on?
Also, the formerly frequent Marriott Voice surveys that came to my inbox have dropped off to zero in the last four months.
Feedback, which is what this forum is all about should be reenergized.
Great question. The percentage of Insiders volunteering that they have extended a business trip for leisure moved up a notch recently from 88% to 89%. Candidly, I find the trend startling:
Since the survey is on the home page, I think it provides an excellent 'ice-breaker' for new Insiders. The question is non-threatening and open-ended. The invitation to 'share' is an excellent way for Marriott to reach out to their guests for feedback.
Cutting to the chase, if 9 out of 10 survey participants extend a business trip for leisure, several questions pop-out:
Have I responded to your question?
Yes and no. Although it seems to be as you said an ice-breaker, it tends to fade into the background for those who visit the site all the time. What might improve the question was a branching question that pops up another screen saying "would you like to tell us more?" If the person pressed OK or YES, then the fuiller survey on this topic would appear.
My only problem is that this question is asking a dichotomous question--did you or did you not? A little more texture in the answers might be helpful.
Thanks for the feedback.